Help Desks Free Download

 

CI Discovery Network Inventory

Comprehensive network inventory software for help desks and IT departments. No client installation required to audit targeted machines. Extensive hardware, software and system configuration data captured for both workstations and servers. Use to enforce software license compliance, IT troubleshooting and asset management. On-board reporting tools, search, HotFix dectection, Product (License) Keys, audit scheduling feature and more.

system configuration data license keys asset management

BridgeTrak Help Desk Software

Comprehensive trouble ticket tracking software for help desks and call centers. User-friendly interface offers customizable screens, custom user fields, knowledgebase, asset manager, project organizer, reports, queries, etc. Modules available for 24/7 customer self-help via the Web, automatic issue escalation, and advanced data searches. Integrates with computer inventory software to aid in IT troubleshooting. BridgeTrak Help Desk Software is a demo software filed under business helpdesk, remote pc utilities.

escalation asset manager interface

Intelligent Mailbook

This internet tool is a free, professional, project-based e-mail program for small business and home office use. It stores messages and message receipts in a new intuitive way, and uses an ?Archive? for easy back-up and restore of messages. It has powerful automatic Tracking number (?support ticket?) generation and processing - ideal for help desks and service departments!

professional project message receipts service departments

CannedResponses

Simplify repetitative tasks with Microsoft Outlook addin integrated to email toolbar. It significantly simplifies the process of sending numerous or repetitive emails. Create Canned Text, email Templates, Attachments/Documents, Messenger like Emoticons (smiles), organize it all in Subfolders/Submenus, and make your professional personalized email response in just few clicks. Assign a "Hot" button to Canned and access it from the items toolbar: email, tasks, appointments, notes.

attachments microsoft outlook addin

Huelix ScreenPlay Screen Recorder

Huelix ScreenPlay Screen recorder records entire screen, a region of the screen or a specific window directly as compressed Windows Media Video. You can also record streaming video and record audio from a microphone or other source. Huelix ScreenPlay Screen Recorder is licensed as shareware and placed in screen recorder, screen video capture, presentation tools section.

web casts help desks screen captures

WinRemotePC Lite

WinRemotePC is remote control/administration software. It allows you to quickly and easily access your server, home or office PC remotely anywhere. WinRemotePC Lite provides industry leading performance and security to access remote desktops. FREE. This freeware is archived under network, internet remote computing category.

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MailCOPA Email Client

MailCOPA, simply the best email client available. It is the most powerful out-of-the-box email client you can purchase to date. Why? Not only is MailCOPA easy to use but it is pre-configured to aggressively combat SPAM and viruses. This internet shareware MailCOPA Email Client is categorized under communications e-mail clients.

unsolicited email home users networked computers

APassword

Password allows you to generate either single or batches of random passwords. You can select from a range of character options including: Letters, Numbers, Symbols, Case Selection and more. APassword is a shareware software filed under password generators utilities.

help desks case selection csv

ReplyWith

Tool integrated to Microsoft Outlook e-mail toolbar allows you to reply or forward e-mail with a predefined template. Create a new template as easily as a new e-mail or use your existing e-mails as templates. Organize email templates into subfolder structure to get a quick access to your Templates. Share you templates by forwarding them as e-mails to your coworkers. After installing the ReplyWith they will start using them.

template dialog new template reply

The Help Desk Toolkit

This office and business application offers the definitive guide to setting up and running a successful Help Desk-now updated and expanded to include the latest Web-based technologies. The Help Desk Toolkit is licensed as shareware and placed in business other section.

technical management budget staff technical support

 

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