Active Web Helpdesk
Activewebsoftwares
Web-based Helpdesk Manager. It works by routing the Customer questions to the proper Helpdesk Personnel. Helpdesk Personnel then answer the question (email sent to the customer) and can save it to the FAQ (Frequently Asked Questions) database. The FAQ is searchable and categorized.
The source code with Access or MS SQL database is available.
Features
Requires Customer registration and email confirmation
Define unlimited depth and num Active Web Helpdesk is a demo listed under internet application software.
Price: $749
Version: 2 Released: 3/8/2003
Size: 0.5078125 MB
Platform: Windows 2000, XP
Download Link: Download
Keywords: question manager routing relationship support works desk helpdesk web-based customer help pro crm
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