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Adventnet ManageEngine ServiceDesk Plus
ManageEngine ServiceDesk Plus is a web based, easy to use Help Desk and Asset Management software whose features include contract managenent, purchasing and knowledge management functionalities. By integrating Ticketing, Asset Tracking, Purchasing, Contract Management and Knowledge base in one low-cost, easy-to-use package, ServiceDesk Plus gives you the ability to improve productivity of your IT Service team and keep your end-users happy.
ServiceDesk Plus enables end-users to submit tickets via an online web form or through email. It automates several key workflow tasks such as case routing, acknowledging requester, technician notification and handling of SLA rules. It includes a Solutions module that allows you to document best practices and solutions to common problems in an online knowledge base.
ServiceDesk Plus offers accurate inventory tracking functionality across Windows and Linux workstations. It can also track software licenses and let you know the number of over-utilized or under-utilized licenses across your organization.
ServiceDesk Plus can help you maintain a complete product catalog based on product type, that lists all assets owned by your organization. It can generate Purchase Orders, send them through email and keeps track of outstanding POs & completed purchases. It also provides import of requesters & assets from .csv files & user satisfaction survey.
Version 5.0 adds Enhanced Active Directory Integration, enhanced purchasing system with approver, business rules for better request management, ability to group similar requests and assign to queues, comprehensive custom reports, announcement boards, enhanced list views, billing based on time spent on request, HTML editors for solutions and notifications, & more.
The Free Edition allows a single Technician manage upto 25 Workstations.
Keywords: help desk service desk asset management trouble ticketing helpdesk software sla management contract management purchase order management knowledge base inventory management ethernet card quality shareware
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Zoho Virtual Office
As companies expand across geographical boundaries, the need to reduce the virtual distance between the users/groups working together increases. Zoho Virtual Office provides a virtual collaboration platform using which individuals and groups can communicate, collaborate, organize and share information seamlessly. The collaboration suite includes Email, Documents, Calendar, Tasks, Contacts, Notes, Links, IM and more. Zoho Virtual Office allows users to create multiple groups and provides smooth collaboration of these components within groups. Be it your office, home, or anywhere on the road, all your data can be accessed from any computer that has an Internet connection and a web browser.
Keywords: zoho virtual office virtual office groupware collaboration software online office organization software web office webmail document sharing tasks notes groups im research and development software faults
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