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Cerberus Helpdesk
This internet tool is a web based email management software created using PHP and MySQL which gives you the ability for your support staff to submit and update support tickets, create SLA plans for supported clients, Knowledgebase integration and more.
email management software cerberus management software
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Akeni Help Desk Assistant Enterprise IM
Akeni Help Desk Assistant can be used with Akeni Enterprise Instant Messaging IM. Help Desk Assistant is a feature rich live help system that allows visitors to your site to chat with sales and support staff in real time, without the worry of costly long distance phone calls or the delays of antiquated e-mail systems. Visitors just need to click on the "live help" button to chat without having to install any software. Akeni Help Desk Assistant Enterprise IM is a demo software filed under communications chat, instant messaging utilities.
session transcripts system that allows visitors reference team
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Akeni Live Help 123 - Corporate IM
Akeni Live Help 123 for Corporate Instant Messaging (IM) is a hosted system that allows visitors to your site to chat with sales and support staff in real time. Akeni Live Help 123 - Corporate IM is licensed as demo and placed in communications chat, instant messaging section.
mail systems session transcripts long distance phone calls
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MGCS
This business software version 2005 includes an easy to use desktop application, with a redesigned web interface and new Pocket PC applet. All three components can work together and are included in the license price. Ideal for a single user or small support staff. This business demo MGCS is categorized under business helpdesk, remote pc.
pocket pc support staff contact
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docUment
This tool is designed to provide accurate and detailed information on all the files visible to your computer. An explorer-like interface displays the file details, including information such as version numbers, and can be both filtered and sorted by any attribute. The displayed files can also be recursive, where files in sub-folders are also shown in the list. All information can be exported to a .csv file.
computer support staff csv file interface displays
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ieSupportManager Helpdesk
Fully featured Desktop and web based helpdesk software system. Includes web interface, email notifications, email logging, knowledgebase and contract management facilities. Easy to implement and use and very competitively priced. This demo is archived under business helpdesk, remote pc category.
knowledgebase management facilities system features
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gReg
Armor your work against thieves. Safeguard your revenues. Our protection is bulletproof! Out-strips the competition with state-of-the-art encryption that locks out thieves permanently. Distribute an evaluation version of the real product. This shareware is archived under security, registration, anti-piracy category.
clarion support history evaluation version
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MiraMail
Team-based customer email answering system that improves response time/tracking. Enable your staff to more efficiently respond to your customer emails using existing software tools such as Outlook Express. MiraMail features include threading, grouping, shared access and security to help automate the process of communicating with your customers who can still communicate with you through the most easily understood means possible, email. MiraMail is licensed as shareware and placed in business, collaboration, groupware, email section.
favorite news user names email tools
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Polar Help Desk Free
This office and business application is fully featured help desk software with one named license free of charge. You can use it commercially to support your clients (unlimited number of clients). No trial period expiration, no additional fees, no obligations and no forms to fill out. Its features like incident management, knowledge base, email integration, reports and user friendly interface - helps you manage your support department.
language management operational support management knowledge
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MetaLAN
Windows network management & help desk tool with many features such as:
-Remote Control
-Process Control
-Wake On LAN (WOL)
-Shutdown Tool
-WMI Tool
-Health monitor
-Reporting on hardware and Software
-Standalone or Server mode
-Search and modify registries in real time
-Export of data to CSV and HTML
-Centralized access to windows management tools
server modes metalan tool features
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Omni Customer Support
This office software allows you to create a searchable knowledge base to improve customer support. Based on Search engine technology, it quickly finds the most relevant issue saving time and keeping your customers happy. This commercial is archived under business other category.
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AssetDB
This tool is an Asset Database that scans remote PC's, combined with networking and diagnostic tools.
Keeping detailed information on your computers hardware and software, down to the serial number just became easier. This utilities demo AssetDB is categorized under asset management, system utilities.
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My Training Diary
Software that is a simple PC-based program designed to be used by both novice and elite athletes. It caters for both coached and uncoached athletes, as well as coaches and support staff. My Training Diary is licensed as freeware and placed in home, hobby recreation section.
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Golden Retriever
Automated timesheets - tracks of your time and work. Figures for different projects, programs, even individual documents.
Retrieve lost typing - saves typing in own secure files.
Resolve system errors - shows events leading up to an error. Golden Retriever is licensed as shareware and placed in productivity section.
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Macros
This development tool - Help Desk Reply Automation and Macro Software. Macros allows you to store your commonly typed information and recall it instantly using hotkeys. (EG. F1, F2 etc...) it is the ultimate time saving tool for your help desk support staff, idea. This development tools shareware Macros is categorized under business helpdesk, remote pc.
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Polar Help Desk
This office and business application is a web based solution that helps you organize support department. With its features like incident management, knowledge base, email integration, reports and user friendly interface it helps you manage your support department. Polar Help Desk is licensed as commercial and placed in business helpdesk, remote pc section.
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Privilege Master
As every IT manager knows, security is a trade-off between usability and the level of protection required. For example, to prevent users making unauthorised configuration changes to their system, users are normally given only basic security rights to their system. Privilege Master offers the perfect solution by allowing your users temporarily increased security privileges, using their normal account.
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Mercury Mailroom
Speed up answering emails by storing your best answers in a searchable database. Press a single key to switch back to your email program and paste that answer into the email you are writing. Attachments can be set for each answer, and answers can contain "template" fields which are replaced every time the answer is used. Productivity, accuracy and retention of company knowledge will all be improved by using this program. Business shareware Mercury Mailroom is listed in email tools.
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Customer Care Computer Software
Web support program facilitate website visitors to directly communicate with company representatives regarding their problems and queries. Help desk support system helps in growth of online based business like e-commerce, Real Estate etc. Internet shareware Customer Care Computer Software is listed in communications chat, instant messaging tools.
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