Queuing Model Excel
Calculate the optimum number of customer service staff to minimise your costs. Determine the number of customers waiting, average waiting time, and service staff utilization. Review the impact of changes in service point numbers on total costs. The model considers customer arrival and service rates, the cost of service staff, and the loss of profit contribution due customer waiting time (dissatisfaction). Queuing Model Excel is a shareware developed by Bizpep and listed in general business business productivity business support financial tools software.
Version: 2.0 Released: 7/16/2001
Size: 0.15 MB
Platform: Windows 95, 98, ME, NT 3.x, NT 4.x, Windows 2000
Download Link: Download
Keywords: queuing customer line profit business points model excel minimize queue utilization bizpep costs flow staff optimize service maximize