VueChatCS functions as a plug-in replacement module for a company web site?s customer support section. VueChatCS employs a suite of advanced collaborative tools supporting rich, real-time multimedia communication between portal/website/e-visitors, and customer support representatives.
The product does not require the customer to download or install any software. It is integrated with the web pages via a ?call? or ?collaboration? button that starts an instant interactive session.
The basic configuration of VueChatCSincludes:
:: Web Based Chat Applet ::
Video ? Real-Time Streaming Video (Static photograph is optional)
Push HTML Pages (User can simply open their Internet browser and they can talk to the representatives).
Email HTML link to instant Chat
Separate communication channel for inter-company communication
:: Server Package ::
Virtual Servers have unlimited Channels on one server.
Local Queue ? Each rep can have their own queue of customers for call waiting.
Global Queue ? Every rep shares the same customer queue on the main server for call waiting.
Remote Server Control
Automatic Software Updates
Proxy Server Support
:: Representative Package ::
Greet and Automated Messages
Inter-representative IM (Instant Messaging System).
Inter-representative Video Chat
Status Control (Reps can choose whether they are available, away, occupied, or invisible).
Session Control (Reps can chat with up to 6 customers simultaneously).
Chat Transfer: Transfer of customers between representatives without e-visitors being aware of the process (unless video is in use).
Ability to for e-visitors to leave messages should their account representative be unavailable vs. be handed off to someone new. Vuechat is a shareware categorized under customer service tools.
Keywords: company communication internet browser automatic software updates customer support section real time multimedia reps instant messaging system chat applet portal website inter company session control applet text proxy server support interactive session call waiting multimedia communication web based chat queue email customer support representatives time record rectangle area