Customer Service Software

Claymore Card Filer

The Claymore Card Filer allows you to create a list of individuals and their contact information and sort them by resource and class. This system is particularly useful for sales and customer service staff. Each staff member (resource) can have their own list of contacts and organize them as they see fit. Each contact has a series of custom fields that can be used to track various useful bits of information. This freeware is listed under business pims, calendars category.

Help Desk for IIS

This office and business application is a web-based help desk software solution for delivering customer service and support. It easily installs on your web server as ISAPI extension for Microsoft Internet Information Services. You don''t need any additional software for your customers or technicians except web browser. Open support requests via login or send an email to create a support ticket.

Queuing Model Excel

Calculate the optimum number of customer service staff to minimise your costs. Determine the number of customers waiting, average waiting time, and service staff utilization. Review the impact of changes in service point numbers on total costs. The model considers customer arrival and service rates, the cost of service staff, and the loss of profit contribution due customer waiting time (dissatisfaction).

Skymol Communicator Live Chat Software

Skymol Communicator is a new multi-media web-hosted customer service and live help system using Voice, Video, Text Chat. On-demand customer service software, help desk software for online sales and customer service. It is easy to use with no software download. It is completely web-based. Our solution establishes a powerful communications interface, creating a live real-time connection between an agent and a web site visitor. Included voice mail.

Radix

This office and business application is a complete client/server software solution that integrates and centralizes key business functions. Radix blends together contact management, customer service and support, time tracking and billing, expense tracking, scheduling, and electronic communication. Users can take full advantage of it's powerful features whether they're in the office, at a remote location, or even at home. Easy to use, reliable, fast and powerful. $99 per user. Radix software is a shareware filed under help desk, knowledge base, time tracking, contact management, appointment scheduling, crm, pim, contact management, small business utilities.

Plastic Book

PLASTIC BOOK for Windows. Designed to make keeping track of all kinds of "plastic cards" as easy as possible. It can be used for credit cards, bank client cards, library cards, etc. The data file has fields such as: Type, Number, Code, Limit, Fee, Issuing Institution, Customer Service Phone Number, Lost Or Stolen Phone Number. Entries can be sorted by a selected field. Our "book-like" user interface makes the program very easy to use.

StromaSoft CRM Customer Service Helpdesk - Outlook Edition

StromaSoft CRM customer service helpdesk + Sales Force Automation + Email Newsletters + Outlook Integration. A ticket is created for every work task from reviewing a document to taking a telephone message.In this way the ad hoc completion of all office tasks is formalised and streamlined to increase productivity.

AyaNova

Provide first class customer service while improving your bottom line with AyaNova?s full control over your entire service department. Starting at just $97.00, minor updates and support always free, AyaNova has powerful features to help manage all aspects of service including automated work orders, dispatching, scheduling, preventive maintenance, searchable knowledgebase, customer equipment tracking, dozens of management reports and much more. This shareware is listed under service management, groupware, business category.

Easy-CSS

For Easy Customer Service and Support. This software manages the customer requsets, based on a contract base or not. Customer requests may be serviced via phone, using the help desk, or by thechnicians. An Outlook like calendar helps all the scheduling. The appointments that can be scheduled are not strictly technical, but of a wider nature. i.e. visit to a bank, appointment with a new client....The appointments are displayed by technician.

LBE Web Helpdesk

A fully functioning helpdesk system designed to be operated via your web browser. Use it on the Internet, an Intranet or even run it locally on a stand-alone machine. Can be installed on any web server running a Microsoft Windows 95/98/NT/2000/XP operating system. It can be accessed from any machine running a Javascript enabled web browser. Features:-Operator and end-user access. Automatic escalation. Email notifcation. Full Audit trail. etc. This shareware is listed under helpdesk, help desk, support, customer service category.

Handy Service for Palm

Palm-based assistant for traders, waiters and other customer service staff. Mobile sales software for salesman. It allows taking and tracking orders for goods and services, managing list of products, viewing reports. Desktop module allows managing products list and other info.

Help Desk-99

Easy to use helpdesk software,sensibly priced to suit all businesses. Two user licence included. No extensive training required. Easily configured to reflect the way that you work. Uses e-mail to keep everyone informed. Maintains a complete audit trail of all actions. Complete control over data presentation including conditional formatting, export to html, print preview, drag and drop grouping.

LivehelpGenie

This internet utility is a live chat solution that allows Companies to communicate in real time with visitors on their website. It provides online businesses a solution to customer support and proactive selling. Key strengths include: easy setup, enhanced agent productivity, complete customization & easy usage. Since LivehelpGenie is a service you need to signup for free trial at our website. LivehelpGenie is licensed as commercial and filed in communications chat, instant messaging section.

SightMax

This office software is a live chat software program providing live website monitoring, live help and live support to visitors for sales and customer service. SightMax has a host of exciting built-in features, these include: Instant Messaging between operators, Operator Chat Transfer, Multiple Chat Queues (ex. Sales and Support), Chat Conferencing and Operator 'Coaching', Operator Initiated Chat, Secure Chats, Canned Responses, Co-Browse and more...

Voicent IVR Studio

IVR Studio for easy development of interactive voice response system. Quick development and deployment of music on hold, voicemail, auto attendant, voicemail to email, and other inbound call applications. Voicent IVR solution offers point-and-click call flow design, ease of installation, and lower cost of ownership.

LBE Desktop Helpdesk

Easy to use helpdesk system, sensibly priced to suit all businesses. No extensive training required. Easily configured to reflect the way that you work. Uses e-mail to keep everyone informed. Maintains a complete audit trail of all actions. Extensive reports supplied. Scalable - supports Access, Oracle and Sql Server. Complete control over data presentation including conditional formatting, export to html, print preview, drag and drop grouping.

FreeBusy

MS Outlook add-on automatically creates and sends e-mail auto-reply from your custom templates in response to incoming e-mails, based on your Status (Away, Out of Office, Vacation, etc., custom Status or Calendar Free/Busy time) even if you are away from your computer. It allows you to respond to selected Contacts or Distribution lists and not answer to unwanted messages. Version available for MS Outlook 2000/2002/2003.

Business Letter Professional

Includes more than 1000 typical business letter templates. With this software, you can write impressive and effective letters yourself with strengthened skills, less time and no extra money cost. The embedded text editor in this program allows you to edit, copy, paste, search, preview and save your letters. It also enables you to set an external e-mail program to send your finished letters directly.

Microcafe Concept

Restaurant Software for the management of your restaurant provided by Microcafe. Microcafe Concept features reservation, booking, table management, customer management, increased customer satisfaction and maximized table turnover. Business shareware listed in food and beverage, vertical markets tools.

Anchor CRM

Increase sales with effective customer relationship management software - Anchor CRM. This application helps businesses gather detailed information about customers, track their preferences and requests, have reports about previous complaints, discover trends and buying patterns, and develop marketing campaigns. Another important feature of the program is a capability to evaluate performance of employees to help them become more productive.

Service Management

This utility software for service centers and workshops. Service Management represents new generation of management software for service centers. It manages full life cycle of repairing and tuning from equipment reception to shipping repaired equipment back to customer. Along with management it provides profit and statistical analysis of activity by different types of work reports.

Host Evaluator

Finally there is a way that you can analyze web hosts before you pull out your credit card and make the move. With the Host Evaluator software you can add the web hosting plans you want to compare, and test out the servers of the company who you are potentially going to buy hosting services from.

TechAid ASP

This office software is an Active Server Page program that easily tracks all of the time spent on projects, work orders, trouble calls, or any other task. It can be installed on IIS 4 or higher and on Personal Web Server. It is uniquely designed to allow users to accurately record all of their time, not just the time spent on projects or work orders. It includes reports for total hours, period summary, daily summary, and detailed reports.

Commodorecasino

Commodore casino run their own proprietary casino software unlike any other on the internet, including some games you won't find anywhere else. Designed with the pleasure of the player in mind, their elegant and user-friendly software offers a full suite of traditional interactive casino games including slots (12 games), video poker (15 games), blackjack, roulette and keno. Commodorecasino is licensed as freeware and filed in card games, gambling section.

Casino DelRio

This game online casino gives you more than 58 casino games to strike it rich! Use your incredible 100% sign up bonus and get extra credits to play all your favorite casino games including blackjack, poker, slots, craps, roulette, and more. Every casino game at Casino DelRio is available for unlimited Fun play or for Real cash casino winnings. Casino DelRio - Voted Best Online Casino 2002! http://www.best-on-line-casinos.com

Agile DVD to iPod Converter

This multimedia utility is an easy-to-use DVD to iPod conversion software for ripping DVD movies to iPod videos, which enables you to enjoy movies on iPod,iPod Touch,iPhone. Not only it converts DVD to iPod video (MP4,H.264) format but also convert DVD to iPod audio formats like M4A,WAV, etc. Moreover, you can rip specified titles and chapters from DVD separately, select the audio track and subtitle. Free download and try it now!

CyberDialer Basic

Database driven phone dialer program for business or personal use. Works with any 'head-set / microphone' compatible telephone that connects to the computer's modem. Keeps Hands Free to update and call a potential of 16 MILLION customer records. SAVES MONEY AND TIME and PAYS FOR ITSELF 'by eliminating the cost of mis-dialed phone numbers. To be used by any other organization where  repetitive phone calling and record-keeping is essential.

WishCast Wizard Gift Registry

This script provides anyone, particularly small-to mid-size retailers and their Web developers, with an easy way to add universal wish list or gift registry functionality to any Web site or online store, literally placing an add to wish list; button next to any "buy" button or product listing. Learn more about this service, including script customization options, by visiting www.stepcast.com/wishcast. WishCast Wizard Gift Registry is licensed as freeware and filed in development tools, java and javascript section.

Business Letter Professional 2007

Includes more than 1600 typical business letter templates. With this software, you can write impressive and effective letters yourself with strengthened skills, less time and no extra money cost. The embedded text editor in this program allows you to edit, copy, paste, search, preview and save your letters. It also enables you to set an external e-mail program to send your finished letters directly. Business shareware listed in business office suites, tools tools.

Zero Ads Pop-Up Stopper and Ad Blocker

ZeroAds is not just another popup blocker; it is the "declaration of independence" for net surfers: By intelligently filtering out the annoying and hazardous aspects of browsing the net (annoying ads, slow surfing speeds, spying cookies), ZeroAds allows you the freedom to experience all the good parts of the net without being forced to accept the bad.

Request Tracker

This office software is a database system that allows you to store and retrieve all pertinent information about customer requests. Track who requests what and when they requested it, what was done to address the request, who handled the request and how much time it took them. If you charge customers for the requests you handle, Request Tracker will allow you to calculate charges, print bills and track payments.

Service Center Operator

This software software for service centers and workshops. Service Management represents new generation of management software for service centers. It manages full life cycle of repairing and tuning from equipment reception to shipping repaired equipment back to customer. Along with management it provides profit and statistical analysis of activity by different types of work reports.

AliveChat BETA

AliveChat 3.0 Beta allows you to connect with your web site visitors in real-time via a browser based chat interface. Your company representatives can now support customers while increasing operator productivity and reducing telephone and call center costs. Some features include unlimited operator/client chat sessions, proactive chat, real-time site monitoring, repeat visitors identification, and site metrics and performance analysis tools.

Freecallme PcPhone

Make FREE pc-to-pc and pc-to-phone calls over Internet and ISDN/PSTN and SIP network. PC-Telephone is a powerful communications software that enables you to exploit the full communications potential of the Internet and public telephone networks ISDN/PSTN. PC-Telephone makes possible to use your computer as internet telephone, ISDN phone, answer phone, fax software, voicemail client . Freecallme PcPhone provides you with a real phone number.

Electrist

The Top-Rated Electronic & Electrical Engineering Tool for Palm OS The most complete set of hundreds of calculations including: Integrated Ohm''s Law/Watt''s Law, Resistor Color Code, Series/Parallel Resistance/Inductance/Capacitance, Voltage/Current Dividers, Capacitive/Inductive Reactance, Impedance, Sine Wave Conversion, Delta/Wye, Decibels, VSWR, AWG/Metric/Custom Conductor Voltage Drop, Conductor Size Selection, Load calculator and much more

Response Mailer - Email Auto Responder

Response Mailer is an automated system that instantly emails information to your customers and prospects. It can automatically reply to your e-mail messages with a prewritten response and add information to a prospect database for use in your subscription email marketing campaign. It can extract email data for use in your outgoing messages. Use it as an auto responder for customer service, purchase order processing, or newsletters.