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Easy-CSS
For Easy Customer Service and Support. This software manages the customer requsets, based on a contract base or not. Customer requests may be serviced via phone, using the help desk, or by thechnicians. An Outlook like calendar helps all the scheduling. The appointments that can be scheduled are not strictly technical, but of a wider nature. i.e. visit to a bank, appointment with a new client....The appointments are displayed by technician. This business shareware Easy-CSS is categorized under business.
customer requests technical knowledge contract base
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TechAid ASP
This office and business application is an Active Server Page program that easily tracks all of the time spent on projects, work orders, trouble calls, or any other task. It can be accessed from any Javascript enabled web browser. Includes free 30 day evaluation. Business shareware TechAid ASP is listed in time reporting, support, customer service tools.
this allows users user accounts internet information server
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ManageEngine SupportCenter Plus
SupportCenter Plus is a 100% web-based Customer Service and Support Software that offers Trouble Ticketing, Account & Contact Management, SLA Management and Knowledge base in one low-cost, easy-to-use package. It helps you track and resolve customer issues quickly, thereby delivering superior customer support and taking customer satisfaction to the next level.It has Self-Service Portal & Product Catalog that makes Customer Support much easier. Business freeware ManageEngine SupportCenter Plus is listed in business helpdesk, remote pc tools.
open requests support processes customer product
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StromaSoft CRM Customer Service Helpdesk - Outlook Edition
StromaSoft CRM customer service helpdesk + Sales Force Automation + Email Newsletters. A customer service ticket is created for every work task from reviewing a document to taking a telephone message. This business shareware StromaSoft CRM Customer Service Helpdesk - Outlook Edition is categorized under business other.
productivity outlook integration relationship
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Queuing Model Excel
Calculate the optimum number of customer service staff to minimise your costs. Determine the number of customers waiting, average waiting time, and service staff utilization. Review the impact of changes in service point numbers on total costs. The model considers customer arrival and service rates, the cost of service staff, and the loss of profit contribution due customer waiting time (dissatisfaction).
staff utilization arrival rate queue
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VueChat Express
This business software is a technology which installs a web based Customer Service / Online Help Desk software on your website in a few minutes. The Customer Service software is featured with video/voice chat, Instant Messaging, VoIP and CRM technologies.
video voice crm technologies crm customer relationship management
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AliveChat BETA
AliveChat 3.0 Beta allows you to connect with your web site visitors in real-time via a browser based chat interface. Your company representatives can now support customers while increasing operator productivity and reducing telephone and call center costs. Some features include unlimited operator/client chat sessions, proactive chat, real-time site monitoring, repeat visitors identification, and site metrics and performance analysis tools. This business freeware AliveChat BETA is categorized under customer service and relationship management.
automatic call distribution real time company representatives
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LiveServiceDesk
POWERFUL AND AFFORDABLE LIVE CUSTOMER SERVICE SOFTWARE LiveServiceDesk empowers small web businesses with the ability to turn browsers into lifetime customers by instantly answering questions before visitors click to a competitor's site! Interacting live builds trust in potential customers leading to more sales and the opportunity to up-sell and cross-sell. Building trust with your customers will ensure that they will return again and again.
html email web businesses answering questions
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Advanced Live Support
Provide live support for your customers right from your website. This software solution offers a CRM solution (web based) that can help you manage your customer requests and reduce your customer support costs. Advanced Live Support is an Advanced Portal product offered to any website if hosted with the developer. It enables you to launch a LIVE customer service on your website. With LiveSupport turned on, you can view and chat with your website visitors and customers online.
website visitors polls chat history
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Boldchat Operator Client .NET
Chat with visitors on your web site. Great for sales and customer service chats. See all visitors on your web site. Initiate chats with visitors. Customize your chat window with your logo, colors, etc. Display a chat button showing your availability. Boldchat Operator Client .NET is licensed as freeware and filed in live sales chat and live support chat section.
logo colors sessions email
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AyaNova
Provide first class customer service while improving your bottom line with AyaNova?s full control over your entire service department. Starting at just $97.00, minor updates and support always free, AyaNova has powerful features to help manage all aspects of service including automated work orders, dispatching, scheduling, preventive maintenance, searchable knowledgebase, customer equipment tracking, dozens of management reports and much more. AyaNova is licensed as shareware and filed in service management, groupware, business section.
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LBE Web Helpdesk
A fully functioning helpdesk system designed to be operated via your web browser. Use it on the Internet, an Intranet or even run it locally on a stand-alone machine.Features:Operator and end-user access. Automatic escalation. Email notifcation. etc. Business shareware LBE Web Helpdesk is listed in helpdesk, help desk, support, customer service tools.
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Request Tracker
Quickly build a database to manage and track requests made by customers. Easily search the database of past problems and solutions. Output your data to reports, html pages or export to other software. Request Tracker is licensed as shareware and filed in business management, workorder system, employee management section.
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DCS NetConceal Anonymizer
NetConceal implements SmartProxyTM technology to bounce your connections through our super secure network of Proxies. This technology even allows you to bypass firewalls to play your favourite games like World of Warcraft and Runescape. Never again will your work or school stop you from using MSN, AIM or Yahoo Messenger. This shareware is archived under security, privacy other category.
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Response Mailer - Email Auto Responder
Response Mailer is an automated system that instantly emails information to your customers and prospects. It can extract email data for use in your outgoing messages. Reduce the time you spend to answer and follow-up on emails. Response Mailer - Email Auto Responder is licensed as shareware and filed in communications other e-mail tools section.
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CRMadar
This office software lets you capture and manage a variety of information and share this information with the people who need it to efficiently do their jobs.
With CRMadar 3.0 you can have immediate access to vital customer information such as product purchases, purchase date, open issues, call history, notes and follow up activity.
eksport to excel, Ability to create a campaign and record key information,. CRMadar is licensed as freeware and filed in crm, sfa, workflow, project management section.
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InstantSalesTracker
This business software is a reliable and feature-packed database designed to help your business easily manage customers, suppliers, inventory and accounts. Streamline your business processes with this flexible and powerful database system for recording: customer details, payments, refunds, customer contacts, sales orders, shipments, inventory purchases, supplier details, supplier payments, and even customer communication history.
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AliveChat
This office software allows you to connect with and track your web site visitors in real-time via a browser based live chat interface. Your company can now offer live support software to customers while increasing sales with Proactive chat. AliveChat is licensed as shareware and filed in communications chat, instant messaging section.
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CustomerReach
Create live chat option on your web site. Monitor web site activity in real-time and invite visitors to chat with you. Increase sales and enhance customer support by providing a live person to chat with visitors while interest is high. Internet commercial CustomerReach is listed in communications chat, instant messaging tools.
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LIVECHAT ContactCenter
This office and business application is a program for customer support online. It enables real time chat with website visitors or other operators. ContactCenter contains a conjugated feature - Business Instant Messenger mode. You can keep all your business contacts in one place, chat, send files or establish conferences. ContactCenter is a solution for companies willing to improve online customer support and increase sales.
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Electrist
The top-rated electronic & electrical engineering tool for Palm OS with the most advanced interface and hundreds of calculations. Only $20 USD - compare features and price with competing software. This education shareware Electrist is categorized under business math, scientific tools.
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Microcafe Concept
Restaurant Management Software with Reservation, Booking, Customer and Table Management for your restaurant from Microcafe Software. Microcafe Concept is a shareware software filed under food and beverage, vertical markets utilities.
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AutoFollowup
Follow up with customers, sending them unlimited autoresponders with a personal touch. Administrate all autoresponders from any web browser, adding unlimited letters and unlimited lists.
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LivehelpGenie
Live chat tool for real time text based chat for customer support and sales. Since LivehelpGenie is a service you need to signup in order to use the software. Visit our site activate your free account. LivehelpGenie is licensed as commercial and filed in communications chat, instant messaging section.
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Claymore Card Filer
The Claymore Card Filer allows you to create a list of individuals and their contact information and sort them by resource and class. Each contact has a series of custom fields that can be used to track various useful bits of information. Claymore Card Filer is licensed as freeware and filed in business pims, calendars section.
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Zero Ads Pop-Up Stopper and Ad Blocker
ZeroAds is not just another popup blocker; it is the "declaration of independence" for net surfers: By intelligently filtering out the annoying and hazardous aspects of browsing the net (annoying ads, slow surfing speeds, spying cookies), ZeroAds allows you the freedom to experience all the good parts of the net without being forced to accept the bad. This internet shareware Zero Ads Pop-Up Stopper and Ad Blocker is categorized under ad blocker, internet tool, pop-up stopper, browser, internet.
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TOAD for DB2 UDB
Toad® for DB2 UDB is a database development solution that provides productivity features for rapidly creating and executing queries, automating database object management, developing SQL code, and instant access to DB2 expertise. This freeware is archived under db2, ibm, db2 udb, database category.
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Polar Help Desk Free
This business software is fully featured help desk software with one named license free of charge. You can use it commercially to support your clients (unlimited number of clients). No trial period expiration, no additional fees, no obligations and no forms to fill out. Its features like incident management, knowledge base, email integration, reports and user friendly interface - helps you manage your support department.
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Follow-up Mailer Autoresponder
Follow-up Mailer is an automated system that instantly emails information to your potential customers. It can automatically followup with them over the coming days, weeks, and months. You can send one or more messages at preset time intervals. Follow-up Mailer Autoresponder is licensed as shareware and filed in communications e-mail list management section.
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Plastic Book
Software that: Designed to make keeping track of all kinds of plastic cards as easy as possible. It can be used for credit cards, bank client cards, library cards, etc.
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Stauri Solo
This product is a complete solution for building intelligent interactive online agents for a variety of purposes. It enables you to deliver content in an interactive and intuitive way. Whether the content is for service, general information, education or training, using a Stauri Agent can make it easier and more fun for your audience to learn about any topic or get answers to their questions.
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Service Center Operator
This utility software for service centers and workshops.
Service Management represents new generation of management software for service centers. It manages full life cycle of repairing and tuning from equipment reception to shipping repaired equipment back to customer. Along with management it provides profit and statistical analysis of activity by different types of work reports.
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SightMax
This office software is a live chat software program providing live website monitoring, live help and live support to visitors for sales and customer service. Written in .NET and using the latest Microsoft Technology, SightMax is cost effective and easy to use. Business demo SightMax is listed in communications chat, instant messaging tools.
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Voicent IVR Studio
IVR Studio for easy development of interactive voice response system. Quick development and deployment of music on hold, voicemail, auto attendant, voicemail to email, and other inbound call applications. Voicent IVR solution offers point-and-click call flow design, ease of installation, and lower cost of ownership. This business freeware Voicent IVR Studio is categorized under communications telephony.
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Agile DVD to iPod Converter
This multimedia utility is an easy-to-use DVD to iPod conversion software for ripping DVD movies to iPod videos, which enables you to enjoy movies on iPod,iPod Touch,iPhone. Not only it converts DVD to iPod video (MP4,H.264) format but also convert DVD to iPod audio formats like M4A,WAV, etc. Moreover, you can rip specified titles and chapters from DVD separately, select the audio track and subtitle. Free download and try it now!
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