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Akeni Help Desk Assistant Enterprise IM
Akeni Help Desk Assistant can be used with Akeni Enterprise Instant Messaging IM. Help Desk Assistant is a feature rich live help system that allows visitors to your site to chat with sales and support staff in real time. This demo is archived under communications chat, instant messaging category.
session transcripts live help e mail
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Cerberus Helpdesk
This internet utility is a web based email management software created using PHP and MySQL which gives you the ability for your support staff to submit and update support tickets, create SLA plans for supported clients, Knowledgebase integration and more.
knowledgebase support staff web based email management
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Akeni Live Help 123 - Corporate IM
Akeni Live Help 123 for Corporate Instant Messaging (IM) is a hosted system that allows visitors to your site to chat with sales and support staff in real time. Akeni Live Help 123 - Corporate IM is a demo software filed under communications chat, instant messaging utilities.
long distance phone calls long distance phone session transcripts
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Golden Retriever
A completely new class of software.
Automated timesheets - new technology tracks of your time and work and delivers analysis in any form you need - figures for different projects, programs and even individual documents.
Retrieve lost typing - restores lost typing quickly, whatever the cause.
Resolve system problems - users can email tech support a detailed record of events leading up to error.
Privacy ensured with multiple-level security.
pc productivity golden retriever billing records
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MGCS
This office and business application version 2005 includes an easy to use desktop application, with a redesigned web interface and new Pocket PC applet. All three components can work together and are included in the license price. Ideal for a single user or small support staff. MGCS is licensed as demo and filed in business helpdesk, remote pc section.
trial version customer support program contact
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Polar Help Desk Free
This office and business application is fully featured help desk software with one named license free of charge. You can use it commercially to support your clients (unlimited number of clients). No trial period expiration, no additional fees, no obligations and no forms to fill out. Its features like incident management, knowledge base, email integration, reports and user friendly interface - helps you manage your support department.
management reports functional web customer expectations
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MiraMail
Team-based customer email answering system that improves response time/tracking Enable your staff to more efficiently respond to your customer emails using existing email tools. Features include threading, grouping, shared access and security. This shareware is archived under business, collaboration, groupware, email category.
outlook express response time incoming messages
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Customer Care Computer Software
Online web chat program enables visitors of your site to connect with company executives in real time regarding their queries about the product or services. Software allows company representatives to provide instant answer to all their queries and problems by using pre written and canned messages. Application transfer chat session from one executive to another in case visitor requires any additional support regarding company products.
company representatives desk support mail
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Omni Customer Support
This office and business application allows you to create a searchable knowledge base to improve customer support. Based on Search engine technology, it quickly finds the most relevant issue saving time and keeping your customers happy. Omni Customer Support is a commercial software filed under business other utilities.
searchable knowledge base linear search problem areas
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ieSupportManager Helpdesk
ieSupportManager is a fully featured desktop and web based helpdesk system. It includes a web interface, email notifications, email logging, knowledgebase, contract management facilities and a comprehensive suite of reports. ieSupportManager is easy to implement and use, highly customisable, and very competitively priced. The system can also be built upon to provide a bespoke solution if needed. ieSupportManager Helpdesk is licensed as demo and filed in business helpdesk, remote pc section.
desktop technology prioritise web interface
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Macros
This development tool - Help Desk Reply Automation and Macro Software. Macros allows you to store your commonly typed information and recall it instantly using hotkeys. (EG. F1, F2 etc...) it is the ultimate time saving tool for your help desk support staff, idea. Development Tools shareware Macros is listed in business helpdesk, remote pc tools.
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My Training Diary
This software is a simple PC-based program designed to be used by both novice and elite athletes. It caters for both coached and uncoached athletes, as well as coaches and support staff. This freeware is archived under home, hobby recreation category.
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Privilege Master
This software allows users temporarily increase security privileges to carry out basic tasks on their local system. These tasks often include activities such as adding local printers or changing network configurations which are normally restricted
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AssetDB
This software is an Asset Database that scans remote PC's, combined with networking and diagnostic tools.
Keeping detailed information on your computers hardware and software, down to the serial number just became easier. This demo is archived under asset management, system utilities category.
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Mercury Mailroom
Speed up answering emails by storing your best answers in a searchable database. Press a single key to switch back to your email program and paste that answer into the email you are writing. Attach files and use templates to customize each time. This business shareware Mercury Mailroom is categorized under email.
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gReg
Armor your work against thieves. Safeguard your revenues. Our protection is bulletproof! Out-strips the competition with state-of-the-art encryption that locks out thieves permanently. Distribute an evaluation version of the real product. gReg is licensed as shareware and filed in security, registration, anti-piracy section.
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docUment
This utility is designed to provide accurate and detailed information on all the files visible to your computer. An explorer-like interface displays the file details, including information such as version numbers, and can be both filtered and sorted by any attribute. The displayed files can also be recursive, where files in sub-folders are also shown in the list. All information can be exported to a .csv file. docUment is licensed as shareware and filed in file utilities section.
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MetaLAN
Windows systems management & help desk tool with many features such as:
-Remote Control
-Process Control
-Wake On LAN (WOL)
-Shutdown Tool
-WMI Tool
-Health monitor
-Reporting (Hardware/Software)
-Search & modify registies. MetaLAN is a shareware software filed under systems management, network administraton, network tool, computer management, helpdesk utilities.
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