Dennis Baggott and Sons Software

AccessAble Help Desk Professional Edition

AccessAble Help Desk Pro Edition features an easy to use and attractive windows based interface as well as .asp and .html pages for quickly recording, updating or searching data via browser. The Read/Send Email Window let's technicians respond to email from within the program and add an email message to the support request database with one mouse click. The wide variety of reports include graphical and analytical reports to see where most of your support issues are coming from. The reports can also be easily exported to a variety of file formats and emailed to upper management. The browser interface requires Microsoft PWS or IIS and email notification uses Microsoft's CDONTS. Email read/send requires Microsoft Outlook or Outlook Express. There are no additional per user charges for either the windows interface, email module, or browser based interface. All are included in the site license price. An Open Report menu option let's you access either your own reports created with Crystal Reports or custom reports designed for you by the developer. Only the Crystal Reports runtime files are inlcuded.

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Teachers Journal 2005

TJ 2005 has been redesigned to make the process of documenting student behavior quick and easy. The updated report wizards allow the teacher or administator to quickly create reports and sort by student name, class name incident type and more. These reports can also be saved in PDF format for emailing as an attachment. Also, a button has been added to instantly create a Microsoft Excel formatted spreadsheet for any and all incidents as filtered and sorted. The Query Wizard also makes it easy to search the incidents behavior or any field. Affordably priced and available as a single teacher license, school wide license and even a license for the county school system. Makes teachers jobs a little easier.

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Church Secretary Professional Edition

Church Secretary Pro is comprehensive yet easy to learn and features context senstive help wth "help" buttons on almost every screen. Dozens of reports allow for emailing or exporting data in a variety of formats. In addition to recording membership, attendance, contribution and visitation records, church library inventory and a prayer request database makes the program even more valuable at just $199 per church. Manual included in both DOC and PDF file format.

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AccessAble Help Desk Client Server

A comprehensive windows and web based help desk system. Utilizes MS SQL Server on the back end. Easily record, update, and report on support requests and inventory data. The web interface consists of a combination of .asp and .html tempates. Both the windows and web applications are included in the site license. Registered users receive additional web styles.

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Problem Solved

Problem Solved! 4.0 is a comprehensive but easy to use help desk program which includes both a windows based application and a mini-http server that you have running in less than an hour. The web interface is generated dynamically so you do not need to know Java, CGI-Bin, Active Server Pages or even HTML. A wide variety of reports can be filtered using the Query Wizard. Import and export your data in .csv format. Multi user ready no extra cost.

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Been There Done That

Been There, Done That is an affordable help desk program designed for the poor, overworked IT support person on a tight budget. The attractive and easy to learn interface makes it easy to record information about your users, their computers, peripherals, software and their problems. Now includes a number of charts and graphs to give you insight into your help desk operations. A backup and restore feature was also added in this release. The user interface has also been updated.

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MGCS

MGCS may be just for what you are looking for if you want a simple customer support program with an optional web interface. The windows application lets you easily report and search customer contact information. The web interface will allow your customers to submit requests via browser and staff can also update info via the browser. Pocket PC applet rounds out the application and can be great to carry your data into meetings, on plane trips.... There are no hidden costs as a single license covers as many users as you like at your location for all 3 components: desktop, web and pocket pc. Try the fully functional 30 day trial version.

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