Service Management is developed or distributed by Informitis, Inc. and is licensed as commercial. Service Management software for service centers and workshops. Service Management software for service centers and workshops.
Service Management represents new generation of management software for service centers. It manages full life cycle of repairing and tuning from equipment reception to shipping repaired equipment back to customer. Along with management it provides profit and statistical analysis of activity by different types of work reports.
Service Managemen is built with intuitive interface bound to terms used in service industry. So, it works with "Equipment" having one or more "Defects". "Equipment" is received from "Client". After 1st stage "Receiving", it goes to 2nd "Estimating", where "Repairs" investigated to be done on this item and so on.
Here is brief list of stages:
estimating (defects and repair pricing);
dry-out (if needed);
repairing (in-house or subcontracted);
shipping back to customer.
Each Equipment is accounted by it's Model, Model Group, Manufacturer and Serial Number, and can have one or more Accessories (also available for repair). Repair pricing are automatically calculated by Rates assigned to each Model, Accessory depending on Defect found.
As already mentioned, Service Manageme has great "Reports" section, covering all kinds of requests (financial, work related, summaries etc.). We can customize reports for our clients. Service Managem also have strong security features, allowing assignment of proper Users to Gro...