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BridgeTrak Help Desk Software
Comprehensive trouble ticket tracking software for help desks and call centers. User-friendly interface offers customizable screens, custom user fields, knowledgebase, asset manager, project organizer, reports, queries, etc. Modules available for 24/7 customer self-help via the Web, automatic issue escalation, and advanced data searches. Integrates with computer inventory software to aid in IT troubleshooting.
Keywords: help desk software help desk software trouble ticket software bug tracking software script support volume 3
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CI Discovery Network Inventory
Comprehensive network inventory and computer auditing software for help desks and IT departments. No client installation required to audit targeted computers with the Remote module. Extensive hardware, software and system configuration data captured for both workstations and servers. Use to enforce software license compliance, IT troubleshooting and asset management. Features include on-board reports and a "Change Tracking" tool which easily identifies changes to a workstation between two audits. The "Hardware and Software Master" compiles an accurate inventory of all hardware and software used across your enterprise. Use the Hotfix Detector to ensure that the lastest MS security updates have been installed. Features such as "Product Keys" captures license information for use in enforcing software license compliance. Schedule audits for ease and consistency of data collection. Or run "On Demand" audits with the Remote module available for CI Discovery. CI also integrates with BridgeTrak Suite help desk software.
Keywords: help desk software network inventory software network management software software license compliance it troubleshooting asset management software pc inventory software pc auditing software network auditing software sharing files domain check
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