Customer Service Free Download

Radix

This business software is a complete client/server software solution that integrates and centralizes key business functions. Radix blends together contact management, customer service and support, time tracking and billing, expense tracking, scheduling, and electronic communication. Users can take full advantage of it's powerful features whether they're in the office, at a remote location, or even at home. Easy to use, reliable, fast and powerful. $99 per user. Business shareware Radix is listed in help desk, knowledge base, time tracking, contact management, appointment scheduling, crm, pim, contact management, small business tools.

database technology communication users complete software solution

Group Mail Manager Premier

Group Mail Manager is easy and affordable web-based email response, tracking and management software, that allows you to manage, process, and track messages sent to generic email inboxes such as sales@, support@, and info@; instantly access the entire email history of any customer and use standard response templates. GMM can work with Sales and Marketing Departments, Customer Service and Support Departments. Business shareware Group Mail Manager Premier is listed in communications e-mail clients tools.

sales and marketing group mail management software

Claymore Card Filer

The Claymore Card Filer allows you to create a list of individuals and their contact information and sort them by resource and class. This system is particularly useful for sales and customer service staff. Each staff member (resource) can have their own list of contacts and organize them as they see fit. Each contact has a series of custom fields that can be used to track various useful bits of information. This business freeware Claymore Card Filer is categorized under business pims, calendars.

custom fields member resource claymore

AliveChat BETA

AliveChat allows you to connect with your web site visitors in real-time via a browser based chat interface. Your company representatives can now support customers while increasing operator productivity and reducing telephone and call center costs. Business freeware AliveChat BETA is listed in customer service and relationship management tools.

client chat sessions company representatives

ManageEngine SupportCenter Plus

SupportCenter Plus is a 100% web-based Customer Service and Support Software that offers Trouble Ticketing, Account & Contact Management, SLA Management and Knowledge base in one low-cost, easy-to-use package. It helps you track and resolve customer issues quickly, thereby delivering superior customer support and taking customer satisfaction to the next level.It has Self-Service Portal & Product Catalog that makes Customer Support much easier.

customer satisfaction support software contact management

Boldchat Operator Client .NET

Chat with visitors on your web site. Great for sales and customer service chats. See all visitors on your web site. Initiate chats with visitors. Customize your chat window with your logo, colors, etc. Display a chat button showing your availability. Use canned answers. Send HTML messages. Receive copies of chat sessions via email. Use with multiple operators. Receive audio and visual alerts on new chats, new messages, and new visitors.

html messages email chats

Queuing Model Excel

Calculate the optimum number of customer service staff to minimise your costs. Determine the number of customers waiting, average waiting time, and service staff utilization. Review the impact of changes in service point numbers on total costs. The model considers customer arrival and service rates, the cost of service staff, and the loss of profit contribution due customer waiting time (dissatisfaction).

chart plots queuing models point staff

LiveServiceDesk

POWERFUL AND AFFORDABLE LIVE CUSTOMER SERVICE SOFTWARE LiveServiceDesk empowers small web businesses with the ability to offer live customer service. Turn browsers into lifetime customers by answering questions before they click to a competitor site! Internet shareware LiveServiceDesk is listed in live customer service software, live customer support software, live chat, internet business, ecommerce tool tools.

customer service software ins web businesses

TechAid ASP

This business software is an Active Server Page program that easily tracks all of the time spent on projects, work orders, trouble calls, or any other task. It can be installed on IIS 4 or higher and on Personal Web Server. It is uniquely designed to allow users to accurately record all of their time, not just the time spent on projects or work orders. It includes reports for total hours, period summary, daily summary, and detailed reports. TechAid ASP is a shareware software filed under time reporting, support, customer service utilities.

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SELLmatix PocketPos

Point of Sale POS on Pocket PC in Restaurants sending orders to Kitchen and Bar printers by WiFi network connection for improved customer service and profitability. Very fast and easy to navigate. Most items can be sold with 3 taps of the stylus, with no need to navigate multiple levels of confusing icons. Automatic update from controller that requires no re-programming when menus change, even while sales are being processed. commercial SELLmatix PocketPos is listed in business accounting, finance tools.

stylus mobile systems taps

VueChat Enterprise Server

Vuechat is set of tools for Web-based Customer Service, Instant Messaging, VoIP communications, Video Conference and the Customer Relationship Management (CRM). VueChat Enterprise Server is licensed as shareware and filed in customer service section.

Easy-CSS

For Easy Customer Service and Support. This software manages the customer requsets, based on a contract base or not. Customer requests may be serviced via phone, using the help desk, or by thechnicians. An Outlook like calendar helps all the scheduling. The appointments that can be scheduled are not strictly technical, but of a wider nature. i.e. visit to a bank, appointment with a new client....The appointments are displayed by technician.

Business Letter Professional

Best letter-making software for marketing managers, home businesses, consultants, accountants, secretaries, customer service, HR managers, and CEOs. Includes more than 1000 typical business letter templates. This business shareware Business Letter Professional is categorized under word processing.

Microcafe Concept

Restaurant Management Software with Reservation, Booking, Customer and Table Management for your restaurant from Microcafe Software. This shareware is archived under food and beverage, vertical markets category.

Voicent IVR Studio

IVR Studio for easy development of interactive voice response system. Quick development and deployment of music on hold, voicemail, auto attendant, voicemail to email, and other inbound call applications. Voicent IVR solution offers point-and-click call flow design, ease of installation, and lower cost of ownership. This freeware is archived under communications telephony category.

Anchor CRM

Increase sales with effective customer relationship management software - Anchor CRM. This application helps businesses gather detailed information about customers, track their preferences and requests, have reports about previous complaints, discover trends and buying patterns, and develop marketing campaigns. Another important feature of the program is a capability to evaluate performance of employees to help them become more productive.

SightMax

This office software is a live chat software program providing live website monitoring, live help and live support to visitors for sales and customer service. SightMax has a host of exciting built-in features, these include: Instant Messaging between operators, Operator Chat Transfer, Multiple Chat Queues (ex. Sales and Support), Chat Conferencing and Operator 'Coaching', Operator Initiated Chat, Secure Chats, Canned Responses, Co-Browse and more...

Business Letter Professional 2007

Best letter-making software for marketing managers, home businesses, consultants, accountants, secretaries,customer service, HR managers, and CEOs. Includes more than 1000 typical business letter templates. This shareware is archived under business office suites, tools category.

Help Desk-99

Easy to use helpdesk software,sensibly priced to suit all businesses. Two user licence included. No extensive training required. Easily configured to reflect the way that you work. Uses e-mail to keep everyone informed. Maintains a complete audit trail of all actions. Complete control over data presentation including conditional formatting, export to html, print preview, drag and drop grouping.

Auscomp IT Commander

The Intranet Help Desk of the Future! A leading new generation of enterprise software applications built from the ground up on Internet architecture, and for such applications, available for the first time ever on a 'try before you buy' basis. This shareware is archived under intranet, buisness category.

Electrist

The Top-Rated Electronic & Electrical Engineering Tool for Palm OS The most complete set of hundreds of calculations including: Integrated Ohm's Law/Watt's Law, Resistor Color Code, Series/Parallel Resistance/Inductance/Capacitance, Voltage/Current Dividers, Capacitive/Inductive Reactance, Impedance, Sine Wave Conversion, Delta/Wye, Decibels, VSWR, AWG/Metric/Custom Conductor Voltage Drop, Conductor Size Selection, Load calculator and much more

Precise Dental Lab Management Software

Precise is a powerful dental lab management software, which comprises a complete suite of modules and reports to simplify Dental lab management. It maintains distinct and detailed records of every doctor serviced by the laboratory.It provides a framework for communications both within the lab and with your dentist accounts to help your lab provide a consistently high level of customer service. Business shareware Precise Dental Lab Management Software is listed in business vertical market apps tools.

TOAD for DB2 UDB

Toad® for DB2 UDB is a database development solution that provides productivity features/functions for rapidly creating and executing queries, facilitating database object management, developing SQL code, and accessing DB2 UDB expertise instantly. Developers have access to a community of users, peers, and experts.

InstantSalesTracker

This office software is a reliable and feature-packed database designed to help your business easily manage customers, suppliers, inventory and accounts. Streamline your business processes with this flexible and powerful database system. This business shareware InstantSalesTracker is categorized under inventory, accounts, database.

Vuechat

This office software: The Ultimate Solution for Customer Service. Create a new level of convenience for your customer! Vuechat allows customers to contact you through their web browser (Internet Explorer or Netscape Navigator), to load up a 1-1 chat applet - with streaming webcam image. As a representative, you can converse with up to 6 conversations simultaneously.

CustomerReach

Create live chat option on your web site. Monitor web site activity in real-time and invite visitors to chat with you. Increase sales and enhance customer support by providing a live person to chat with visitors while interest is high. CustomerReach is licensed as commercial and filed in communications chat, instant messaging section.

CRMadar

This office and business application is a software solution for CRM, project management, contact center and can be used either within a central network or remotely on Notebooks. It efficiently integrates with Microsoft Office tools for creating letters and sending emails.

Commodorecasino

Commodore casino run their own proprietary casino software unlike any other on the internet, including some games you won't find anywhere else. Designed with the pleasure of the player in mind, their elegant and user-friendly software offers a full suite of traditional interactive casino games including slots (12 games), video poker (15 games), blackjack, roulette and keno.

LBE Desktop Helpdesk

Easy to use helpdesk system, sensibly priced to suit all businesses. No extensive training required. Easily configured to reflect the way that you work. Uses e-mail to keep everyone informed. Maintains a complete audit trail of all actions. Extensive reports supplied. Scalable - supports Access, Oracle and Sql Server. Complete control over data presentation including conditional formatting, export to html, print preview, drag and drop grouping.

Service Center Manager (SCM) - Server

SCM represents new generation of management software for service centers. It manages full life cycle of repairing and tuning from equipment reception to shipping repaired equipment back to customer.

DEKSI HelpDesk

This internet software is a powerful and feature rich web based help desk and customer support system that provides organizations with a helpdesk, inclusive discussion forum, and the research capabilities of web surveys. DEKSI HelpDesk has been tested on Linux, Solaris, Max OSX, Windows 2000, Windows XP, 2003 server, Free BSD and AS400 and requires Java RunTime environment. This shareware is archived under crm, help desk category.

CyberDialer Basic

Database driven phone dialer program for business or personal use. Works with any 'head-set / microphone' compatible telephone that connects to the computer's modem. To be used where  repetitive phone calling and record-keeping is essential.

Advent ScanXPress

This internet tool, by Advent Business Solutions, is a Document Management solution that enables organizations to manage the attachment, searching, viewing, scanning, sharing, and security of documents and other digital business information.

DCS NetConceal Anonymizer

NetConceal implements SmartProxyTM technology to bounce your connections through our super secure network of Proxies. This technology even allows you to bypass firewalls to play your favourite games like World of Warcraft and Runescape. Never again will your work or school stop you from using MSN, AIM or Yahoo Messenger.

Stauri Solo

This product is a complete solution for building intelligent interactive online agents for a variety of purposes. It enables you to deliver content in an interactive and intuitive way. Stauri Solo is licensed as shareware and filed in web development, groupware, agent builder section.

FreeBusy

MS Outlook add-on automatically creates and sends e-mail auto reply from your custom templates based on your Status (Away, Out of Office, Vacation, custom Status or Calendar Free/Busy time). Allow response to selected Contacts or Distribution lists. This shareware is archived under internet, email, outlook add-on category.