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Advanced Call Center
An advanced, yet simple-to-use phone answering machine for your voice modem. All the features you'd expect are supported: call monitoring and logging, Caller ID with pop-ups and voice alerts, "white" and "black" lists, customizable and personalized greetings, and conversation recording. ACC can send call notifications to your pager and voice messages over e-mail. It can also block certain types of incoming calls. Business shareware Advanced Call Center is listed in telephony, paging, voice mail, fax, phone tools, caller id, office applications fax, office applications misc. tools.
sound cards black lists voice messages
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AliveChat BETA
AliveChat 3.0 Beta allows you to connect with your web site visitors in real-time via a browser based chat interface. Your company representatives can now support customers while increasing operator productivity and reducing telephone and call center costs. Some features include unlimited operator/client chat sessions, proactive chat, real-time site monitoring, repeat visitors identification, and site metrics and performance analysis tools.
company representatives operator productivity automatic call distribution
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Axon Virtual PBx System
Axon is a virtual PBX designed to manage calls within a business or call center environment. Any business can implement this scalable PBX solution with only an existing PC which connects to phone lines and extensions using VoIP technology. Axon Virtual PBx System is a freeware software filed under communications telephony utilities.
compatible phones ims virtual pbx
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iReferent Light
Easy-to-use Contact Manager for small business and home users to organize your personal call center to work in "hot" mode (while speaking) and keep track of your unlimited number of contacts with this customizable data warehouse. Business shareware iReferent Light is listed in pim[personal information manager] tools.
database structure boss customizable data
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PrettyMay Call Center for Skype
This internet tool (PMCCS) is a 100% software-based Skype PBX that replaces traditional proprietary hardware PBX / PABX. It allows SMBs to quickly and affordably implement a Skype PBX (aka PABX) system with auto-attendant... PrettyMay Call Center for Skype is licensed as shareware and placed in communications telephony section.
voicemail capabilities auto attendant interactive voice response
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Dictation Buddy
This multimedia utility is an audio recording program primarily for voice and phone recording. It can also be used for transcribing and publishing sound files. The software can record phone conversations in call-center environments and allows for easy management of sound files for review of agent activities. Main features:
1) Automatic sound activation
2) Automatic file save on phone hang-up
3) Imbedded text notes and bookmark facility. This audio shareware Dictation Buddy is categorized under audio recorders, call center recording, phone recording, dictation, transcribing.
time and money cassette recorder e mail
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Dialgo Personal Call Center
Answering Machine for scripting your own professional call center business scripts using a voice modem. Features Caller-ID, Wave Playback, Wave Recording, Digit Monitoring, POP3 Email Manipulation, Speech Recognition and Synthesis. Dialgo Personal Call Center is a shareware software filed under modem, telephony, phone, speech, voice, wave utilities.
internet manipulation spoken dialogues wave playback
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Terrasoft Call Center
This office software Server is a separate module of popular Terrasoft CRM that provides tools for registration and analyzing of incoming and outgoing calls, redirecting incoming calls to selected Terrasoft CRM users, process calls from different contacts according to the established rules. Business demo Terrasoft Call Center is listed in communications telephony tools.
center server call center terrasoft
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Those Buttons
Automatic text - Just Push the Buttton. No more typing the same text over and over. Launch a web page and automatically enter your uesr name, password, account number, anything. It will even press buttons! Works with most any other program. Those Buttons is licensed as shareware and placed in system utilities automation tools section.
center applications spanish example e mail databases
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phulmonty
PHULmonty integrates the following functions to aid in business operations, and CRM:
Order Entry
Account and payment on account management
Order invoices and Account Statements
A real time online Sales Monitor. Business freeware phulmonty is listed in sales management and automation, crm, inventory control tools.
rdbms time and billing account statements
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DEKSI HelpDesk
This internet software is a powerful and feature rich web based help desk and customer support system that provides organizations with a helpdesk, inclusive discussion forum, and the research capabilities of web surveys. DEKSI HelpDesk has been tested on Linux, Solaris, Max OSX, Windows 2000, Windows XP, 2003 server, Free BSD and AS400 and requires Java RunTime environment. Internet shareware DEKSI HelpDesk is listed in crm, help desk tools.
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AG-Call-Center-Suite 2.4 - Telefonmarketinglösung für Inbound und Outbound
AG-Call-Center-Suite. - 30 days free Trialversion for 5 Clients Grutzeck-Software offers a modularly built solution for call-center and phone marketing. It is able to cover sections such as direct marketing or customer information systems. AG-Call-Center-Suite 2.4 - Telefonmarketinglösung für Inbound und Outbound is licensed as freeware and placed in database section.
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versaSRS HelpDesk
An advanced, powerful and feature rich web based help desk and customer support system. versaSRS combines the intuitive 'look and feel' of a desktop application with a simple and easy-to-use interface. Windows 2000, XP, 2003 Server compatible.
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Public Folder HelpDesk
Collaborate on helpdesk tickets in Outlook. Create tickets from email or web. Describe problems using attached files and rich text. Sort tickets. Get information from the Outlook contacts or the GAL. Open tickets stored in Outlook and Access or SQL db. Closed tickets only in the database but can be searched and re-created in Outlook if needed. E-mail history. Statistics tool, KBase. S
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Go4Customer Call Recording Machine
Call Recording Machine provides facility to record calls to Hard Disk and can be played whenever required.Provides CLI. Go4Customer Call Recording Machine is a shareware software filed under system utilities - business management utilities.
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4Sales CRM
This office software is the affordable, team-based customer management solution that will help you gain control of your customer relationships, and boost overall revenue by delivering a complete business solution with sales automation. It is easy to install and easy to use, so it starts working for you right away. Out-of-the-box, 4Sales CRM helps you increase productivity with minimal investment.
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WhoCalls Caller ID detection
WhoCalls will use your modem to detect the CallerID of a calling party. If the caller is already in the database, its details and photo will be displayed. When configured as a Server, WhoCalls distributes the caller information on the network. WhoCalls Caller ID detection is licensed as shareware and placed in business office suites, tools section.
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MiaRec
This internet utility is a software for recording your conversations in any of Voip protocols (H.323, SIP, MGCP, Cisco SCCP). MiaRec is licensed as shareware and placed in communications telephony section.
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DEKSI CRM for Linux
This office software is a powerful and feature rich multi-platform and scalable, on demand, Web-enabled CRM solution. DEKSI CRM for Linux is licensed as shareware and placed in business helpdesk, remote pc section.
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SkypeTransfer
This internet utility extends the basic capabilities of SkypeTM and enables you to transfer Skype calls to anyone in your Skype contact list. A great tool designed to enable Skype manual call routing. Using SkypeTransfer, the operator can place the caller on 'Hold', 'Transfer' to another Skype contact or 'Return' to the original caller. This shareware is archived under communications telephony category.
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Voice Call
This office and business application is an answering machine and telephone dialer with Caller ID and Speakerphone support. It will restore itself from the system tray on the ring of your phone and even can set Winamp on pause. Voice Call is a shareware software filed under business vertical market apps utilities.
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Skymol Communicator Live Chat Software
Skymol Communicator is a new multi-media web-hosted customer service and live help system using Voice, Video, Text Chat. On-demand customer service software, help desk software for online sales and customer service. It is easy to use with no software download. It is completely web-based. Our solution establishes a powerful communications interface, creating a live real-time connection between an agent and a web site visitor. Included voice mail. This business commercial Skymol Communicator Live Chat Software is categorized under business helpdesk, remote pc.
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CentreDesk Corporate
CentreDesk Corpora is a multi-user help desk solution. One of the four CentreDesk HelpDesk applications, that are affordable and easy to use. Fast, easy help desk call logging, easy help desk call tracking, with the full history of all actions taken. Business shareware CentreDesk Corporate is listed in business helpdesk, remote pc tools.
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Digital PhoneBook
A very simple, fast, friendly contact management software with printing ability, phone dialer, backup/restore features, moving/copying contact cards. Easy email and browsing. Allows importing including Outlook Express and Comma/Tab delimited files. Digital PhoneBook is licensed as shareware and placed in pim, personal information management, contact manager, contact management, sales lead manager, phone book, phonebook, phone list, information organizers, database, databases, dialer, phone dialer, lead organizers section.
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TAPIEx ActiveX Control
Telephony development Control, Extensition of Microsoft TAPI2.0,support multi-lines, help you build you IVR,CTI system. Features:TTS, SR, Conference,Transfer, Caller ID, Digital Record/ Playback, Detect DTMF, DTMF and so on. Development Tools shareware TAPIEx ActiveX Control is listed in activex control tools.
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LBE Desktop Helpdesk
Easy to use helpdesk system - sensibly priced. No extensive training required. Easily configured to reflect the way that you work. Uses e-mail to keep everyone informed. Maintains a complete audit trail of all actions. Extensive reports supplied. LBE Desktop Helpdesk is licensed as shareware and placed in helpdesk, help desk, support, customer service section.
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StromaSoft CRM Customer Service Helpdesk - Outlook Edition
StromaSoft CRM customer service helpdesk + Sales Force Automation + Email Newsletters + Outlook Integration. A ticket is created for every work task from reviewing a document to taking a telephone message.In this way the ad hoc completion of all office tasks is formalised and streamlined to increase productivity. StromaSoft CRM Customer Service Helpdesk - Outlook Edition is licensed as shareware and placed in business other section.
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Easy-CSS
For Easy Customer Service and Support. This software manages the customer requsets, based on a contract base or not. The request may be serviced via phone, using the help desk, or by thechnicians. An Outlook like calendar helps all the scheduling. Easy-CSS is a shareware software filed under business utilities.
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CT Developer Studio
Implement a professional voice response system into your business quickly and efficiently. CT Developer Studio helps you develop and host automated call handling systems which can be tailored to individual needs. Develop complex IVR software or implement a simple inbound call center, set up automatic dialing or create a fully automatic call management system in Windows. This business commercial CT Developer Studio is categorized under communications telephony.
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MAS Heavy Metal E-Commerce Platform
Ecommerce shopping cart software for UNIX, Windows, and OS X servers; 100% Customizable template driven plus powerful online management tools and data export/import features for real-time and 3rd party integration. Modules available. Rent or Buy. Internet shareware MAS Heavy Metal E-Commerce Platform is listed in web development e-commerce tools.
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AccessAble Help Desk Suite
A multi-user, web enabled help desk program with an Access 97 database on the backend, but an easy to use interface that makes data entry quick and easy. This business shareware AccessAble Help Desk Suite is categorized under database, network administration, help desk.
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Live Chat Software - ChatStat
ChatStat's Live Chat Software allows you to text chat with your website visitors. Increase sales conversion rates. Make happier customers! Language Translation and remote desktop assistance is now available during all live chats. Live Chat Software - ChatStat is licensed as shareware and placed in communications chat, instant messaging section.
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Terrasoft CRM
This business software is developed for small and mid-size business and have thousands of users in retail, communications, IT, business services, automotive, finances, traveling and other industries.
Terrasoft CRM is easy-to-use and contains all the ultimate CRM functions for sales, marketing and service. Besides, Terrasoft CRM provides functionality for time, project, email and documents management and can be easily integrated with financial software.
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Freeware HelpDesk CentreDesk Group
CentreDesk is a freeware multi-user helpdesk solution. One of the four CentreDesk Help Desk group, that are affordable and easy to use. Fast, easy help desk call logging, easy help desk call tracking, with the full history of all actions taken. Freeware HelpDesk CentreDesk Group is a freeware software filed under business helpdesk, remote pc utilities.
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Public Folder HelpDesk for Outlook
Collaborate on helpdesk tickets in Outlook. Create tickets from e-mail or web. Describe problems using attached files and rich text. Sort tickets. Get information from the Outlook contacts or GAL. Open tickets are stored in Outlook and in an Access. Public Folder HelpDesk for Outlook is a shareware software filed under business helpdesk, remote pc utilities.
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WhoCalls
This software will use your modem to detect the CallerID of a calling party. It will not answer the call, just display the caller information (if transmitted). If the caller is already in the database, its details and photo will be displayed. This shareware is archived under callerid, telephone category.
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