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Merlinia OutBack
OutBack is about time and people management. How much time is needed to find the right person in your company when a customer calls? How much time is lost when telephone calls are routed to people that are not in the office or not answering? OutBack is also about information. How much more efficiently could your company function if the telephone receptionist, and everyone else, could find an employee based on his/her skills, job description, department name, product competences. OutBack includes feartures: Indication of which employees are available to take a telephone call, Status message indicating current activity and expected time wait
Keywords: calender telephone integration collaboration outlook lotus domino alcatel tapi board calendar database telephone system integration custom database cool flash
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