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AliveChat BETA
AliveChat 3.0 Beta allows you to connect with your web site visitors in real-time via a browser based chat interface. Your company representatives can now support customers while increasing operator productivity and reducing telephone and call center costs. Some features include unlimited operator/client chat sessions, proactive chat, real-time site monitoring, repeat visitors identification, and site metrics and performance analysis tools. This freeware is listed under customer service and relationship management category.
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Axon Virtual PBx System
Axon is a virtual PBX designed to manage calls within a business or call center environment. Any business can implement this scalable PBX solution with only an existing PC which connects to phone lines and extensions using VoIP technology. This internet software is categorized under communications telephony.
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iReferent Light
Easy-to-use Contact Manager to organize your personal call center and keeps track of your contacts with CRM data warehouse. Unique database structure: input into the database any number of the description fields. You can keep detail phone call history, dial phone numbers directly from the program, lunch of browser or email. Plug-ins to attach additional functions. Data Wizard to print data from the database or save them as a csv-format file.
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VTapi ActiveX
What can be done with VTapi ActiveX Control: Detect Caller ID on incoming calls, Make and answer telephone calls, Detect DTMF key press tones, Generate DTMF tones, Execute any commands on modem, Build computer telephony integration systems (CTI), Interactive voice response systems (IVR), Voice mail, Audiotext, Automated attendants, Digital recording, Predictive dialers, Telemarketing systems, Call center and more!
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Dialgo Personal Call Center
Answering Machine for scripting your own professional call center business scripts using a voice modem. Features Caller-ID, Wave Playback, Wave Recording, Digit Monitoring, POP3 Email Manipulation, Speech Recognition and Synthesis.
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WhoCalls Caller ID detection
WhoCalls will use your modem to detect the CallerID of a calling party. It will not answer the call, just display the caller information (if transmitted). If the caller is already in the database, its details and photo will be displayed. You may also use it to display information in an external database. Samples of a Call Center in MsAccess, Excel and Outlook are included. When configured as a Server, WhoCalls distributes the info on the network.
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Axon Enterprise Virtual PBx System
Axon Enterprise is a fully featured pbx server without restrictions to manage calls within a business or call center environment. Any business can implement this scalable PBX solution with only an existing PC which connects to phone lines and extensions using VoIP technology.
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WhoCalls
This tool will use your modem to detect the CallerID of a calling party. It will not answer the call, just display the caller information (if transmitted). If the caller is already in the database, its details and photo will be displayed.
You may also use it to display information in an external database. Samples of a Call Center in MsAccess and Excel are included. WhoCalls is licensed as shareware and listed in callerid, telephone section.
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Those Buttons
Automatic text - Just Push the Buttton. No more typing the same text over and over. Launch a web page and automatically enter your uesr name, password, account number, anything. It will even press buttons! Works with most any other program: web pages, e-mail, databases, spreadsheets, word processing, medical applcations, financlial applications, call center applications and more. Simple but elegant interface. Its Easy!
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Terrasoft Call Center
This business software Server is a separate module of popular Terrasoft CRM that provides tools for registration and analyzing of incoming and outgoing calls, redirecting incoming calls to selected Terrasoft CRM users, process calls from different contacts according to the established rules.
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AG-Call-Center-Suite 2.4 - Telefonmarketinglösung für Inbound und Outbound
AG-Call-Center-Suite. - 30 days free Trialversion for 5 Clients Grutzeck-Software offers a modularly built solution for call-center and phone marketing. It is able to cover sections such as direct marketing or customer information systems. functions: Supervisor-mode to plan projects, start agents and link agents with projects. single dial, immediately and set into a schedule register dialing (power dialing) automatically redialing.. AG-Call-Center-Suite 2.4 - Telefonmarketinglösung für Inbound und Outbound is licensed as freeware and listed in database section.
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PrettyMay Call Center for Skype
This internet software (PMCCS) is a 100% software-based Skype PBX that replaces traditional proprietary hardware PBX / PABX. It allows SMBs to quickly and affordably implement a Skype PBX (aka PABX) system with auto-attendant, interactive voice response (IVR), Automatic Call Distribution (ACD), call recording and personalized voicemail capabilities - and a lot more as well. This shareware is listed under communications telephony category.
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CT Developer Studio
Implement a professional voice response system into your business quickly and efficiently. CT Developer Studio helps you develop and host automated call handling systems which can be tailored to individual needs. Develop complex IVR software or implement a simple inbound call center, set up automatic dialing or create a fully automatic call management system in Windows. This business software is categorized under communications telephony.
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