For the majority of computer support desks, a large proportion of the time is spent collecting information about the clients system in order to diagnose the problem.
Custom built 'Monkey's will retrieve an entire system configuration from any remote machine and email the report back to you instantly in XML or Text format, dramatically reducing the time you spend tracking problems.
For a complete overview see www.nitrotech.co.uk/monkey.html SupportMonkey 2002 is a shareware developed by Nitro Technologies and listed in support tools helpdesk utilities software.
Version: v1.0 Released: 5/13/2002
Size: 0.36 MB
Platform: Windows 95, 98, ME, NT 4.x, 2000, XP
Download Link: Download
Keywords: system text reports helpdesk plugin information complete support retrieval directly xml remote configuration emailed