OroLogic Inc. - Software Products

GDS 2000 PRO

GDS 2000 PRO is incontestably the software you need to manage your service calls. It allows you to follow efficiently your service calls and keep the history of all the problems and solutions encountered. No matter the field of activity of the organization you work for, GDS 2000 PRO will fit your needs for managing efficiently your service calls for all your customers whether they are internal or external. GDS 2000 PRO is a software so simple to use that after installation, you are ready to use it. GDS 2000 PRO is the perfect way to manage all kind of service calls. Easy to use, this tool allows you to quickly track open service calls, the evolution of them, the solutions brougth on similary problems, etc. So, GDS 2000 PRO is incontestably the indispensable tool for all organizations who care about the quality of their service.

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OroMailCenter

E-mail management and tracking software. OroMailCenter allows you to keep in a unique database all e-mails sent or received by a department or a workgroup of your organization. This allows your employees (agents) to simply and efficiently track all requests received by e-mail from your customers. The main characteristic of OroMailCenter is that all agents share the same database so they have access (according to their security level) to all sent and received e-mails in the message center. The time where a customer received 2 different answers for the same e-mail or worse, no answer at all is now over. By using OroMailCenter you will assure a quality service to all your customers.

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OroTimesheet

Easy to use with a very user-friendly interface, OroTimesheet is the best software to manage time by project! OroTimesheet allows you to keep track of the time spent on each project by your employees in your organization. Very flexible, OroTimesheet adapts to your needs whether you work for a big organization or are a self-employed worker. OroTimesheet 4 manages worked hours, budgets, costs, billing and expenses. Your own costs and billing rules are definable and an automatism module is also available to allow you to take action on a field when another is updated. A powerful reports generator is also integrated into OroTimesheet 4, which enables you to create your own reports or to modify the existing ones in a few mouse clicks. Moreover, the reports generator includes a programming language called "RAP" (Report Application Pascal) which will allow to more experimented users to create dynamics and more complexes reports. Finally, a complete security by user is included.

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NewWayService

NewWayService is the Help Desk software solution designed to maximise your service centre or call centre department. Whatever your industry, NewWayService allows you to easily track and manage calls, issues, jobs, requests or work orders. With its very user-friendly environment, no intense training is needed to learn to use it. Flexible, NewWayService adapts itself to your needs, whether you are a major corporation or a self-employed worker. NewWayService base modules are: work orders, actions and worked/ billed hours, customers and contacts, hour banks, technicians, products and serial numbers, spare parts, appointments and scheduling, work schedules and knowledge base. NewWayService also includes unique features to simplify your work: - Sending and receiving work orders by e-mail - Calendar of appointments - Managing technician specialities - Inserting documents option - Generating automatic work orders - History - Knowledge base - Data import/export utility - All reports, forms and e-mail formats completely customisable according to your needs - Complete security by user - A relational database - A lot more... NewWayService 2 is, without a doubt, the top solution for all organisations which care about the quality of their service. This is only a brief outline of the many functionalities of NewWayService 2. Thus, we invite you to download this software and try it free for 45 days, so you can discover for yourself, how NewWayService can benefit your company.

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