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Akeni Help Desk Assistant Enterprise IM
Akeni Help Desk Assistant can be used with Akeni Enterprise Instant Messaging IM. Help Desk Assistant is a feature rich live help system that allows visitors to your site to chat with sales and support staff in real time, without the worry of costly long distance phone calls or the delays of antiquated e-mail systems. Visitors just need to click on the "live help" button to chat without having to install any software.
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Omni Customer Support
This office and business application allows you to provide better customer support... search engine technology allows your support staff to quickly determine the correct problem your customer is experiencing and provide the solution ...allows new staff to be immediately productive without a costly investment of learning all the known support issues... enables you to track the problem areas of your product so you can see what areas need improvement
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Macros
This development tool - Help Desk Reply Automation and Macro Software. Macros allows you to store your commonly typed information and recall it instantly using hotkeys. (EG. F1, F2 etc...) it is the ultimate time saving tool for your help desk support staff, ideal for any help desk application. The time saved by your support staff can reduce help desk costs and save you thousands of dollars and free them up to do other tasks.
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Akeni Live Help 123 - Corporate IM
Akeni Live Help 123 for Corporate Instant Messaging (IM) is a feature rich, live help system. Sales and support staff can interact with customers in real time, without the worry of costly long distance phone calls or the delays of antiquated e-mail systems. Visitors just need to click on the "live help" button to chat without having to install any software. For more details please visit our web site: http://www.akeni.com/en/livehelp/livehelp.php. This internet software is categorized under communications chat, instant messaging.
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Cerberus Helpdesk
This internet tool is a web based email management software created using PHP and MySQL which gives you the ability for your support staff to submit and update support tickets, create SLA plans for supported clients, Knowledgebase integration and more.
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MetaLAN
Windows network management & help desk tool with many features such as:
-Remote Control
-Process Control
-Wake On LAN (WOL)
-Shutdown Tool
-WMI Tool
-Health monitor
-Reporting on hardware and Software
-Standalone or Server mode
-Search and modify registries in real time
-Export of data to CSV and HTML
-Centralized access to windows management tools
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Polar Help Desk Free
This office software is fully featured help desk software with one named license free of charge. You can use it commercially to support your clients (unlimited number of clients). No trial period expiration, no additional fees, no obligations and no forms to fill out. Its features like incident management, knowledge base, email integration, reports and user friendly interface - helps you manage your support department.
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Golden Retriever
A completely new class of software.
Automated timesheets - new technology tracks of your time and work and delivers analysis in any form you need - figures for different projects, programs and even individual documents.
Retrieve lost typing - restores lost typing quickly, whatever the cause.
Resolve system problems - users can email tech support a detailed record of events leading up to error.
Privacy ensured with multiple-level security. This shareware is listed under productivity category.
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AssetDB
This software is an Asset Database that scans remote PC's, combined with networking and diagnostic tools.
Keeping detailed information on your computers hardware and software, down to the serial number just became easier. Utilities demo listed in asset management, system utilities tools.
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MGCS
This office and business application may be just for what you are looking for if you want a simple customer support program with an optional web interface. The windows application lets you easily report and search customer contact information. The web interface will allow your customers to submit requests via browser and staff can also update info via the browser. Pocket PC applet rounds out the application and can be great to carry your data into meetings, on plane trips..
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docUment
This software is designed to provide accurate and detailed information on all the files visible to your computer. An explorer-like interface displays the file details, including information such as version numbers, and can be both filtered and sorted by any attribute. The displayed files can also be recursive, where files in sub-folders are also shown in the list. All information can be exported to a .csv file. docUment software is a shareware filed under file utilities utilities.
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Mercury Mailroom
Speed up answering emails by storing your best answers in a searchable database. Press a single key to switch back to your email program and paste that answer into the email you are writing. Attachments can be set for each answer, and answers can contain "template" fields which are replaced every time the answer is used. Productivity, accuracy and retention of company knowledge will all be improved by using this program.
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MiraMail
Team-based customer email answering system that improves response time/tracking. Enable your staff to more efficiently respond to your customer emails using existing software tools such as Outlook Express. MiraMail features include threading, grouping, shared access and security to help automate the process of communicating with your customers who can still communicate with you through the most easily understood means possible, email
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gReg
So many people want your software, some are thieves. Protect your work! Armor your software against thieves, and safeguards your revenues. Our protection is bulletproof! Out-strips the competition with state-of-the-art encryption that locks out thieves permanently. Smoke your competitors with our customer tracking and technical support history. Distribute an evaluation version of the real product. Allow access to all or part of your product.
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Privilege Master
As every IT manager knows, security is a trade-off between usability and the level of protection required. For example, to prevent users making unauthorised configuration changes to their system, users are normally given only basic security rights to their system. Privilege Master offers the perfect solution by allowing your users temporarily increased security privileges, using their normal account.
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ieSupportManager Helpdesk
ieSupportManager is a fully featured desktop and web based helpdesk system. It includes a web interface, email notifications, email logging, knowledgebase, contract management facilities and a comprehensive suite of reports. ieSupportManager is easy to implement and use, highly customisable, and very competitively priced. The system can also be built upon to provide a bespoke solution if needed. ieSupportManager Helpdesk is licensed as demo and filed in business helpdesk, remote pc section.
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My Training Diary
This software is a simple PC-based program designed to be used by both novice and elite athletes. It caters for both coached and uncoached athletes, as well as coaches and support staff. Data for many competitors can be stored in the database - making it ideal for coaches and support staff. Unlike other training diaries, the training program and review process can be 'driven' by either the coach or the athlete.
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