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Responsive Knowledgebase
Responsive KnowledgeBase is a helpdesk tool that allows you to record solutions to tech support problems and search for those solutions in the future. That is, it lets you create a database of technical problems and their solutions. When a customer calls in with a problem, you can quickly search the database to see if that problem has been solved in the past. If it has, RKB displays the solution.
Here's an example:
A user calls in and says that when she uses your application and tries to print, the screen flashes orange, and the application crashes with the message "Instruction at 0x780012f3 referenced memory at 0xaa000000". You work on the problem, and determine that the problem is solved if the user upgrades to the latest HP Printer Driver.
You start RKB, and click the Add button. The Problem/Solution dialog appears and you type in both the reported problem and the solution.
One month later, another user calls in and says "Hey man, every time I want to produce a printout, the screen flashes orange, and your program crashes!"
You type "Orange" into RKB's Find box, press Enter, and the screen displays all the problems which have the word "Orange" in them.
You see a problem that seems to match the one that the current user is having, so you double click on it. The Problem/Solution dialog appears, and shows you that the solution is for the user to upgrade to the latest HP printer driver.
You read the solution to the caller, and you're done.
To recap, you use RKB to enter a large number of problems and their solutions. When users call with tech support questions or problems, RKB searches through the database and finds all of the relevant solutions.
Keywords: technical support tech support support desk help desk knowledgebase database helpdesk supportdesk support records tech support problems solutions retrieve them quickly linux device drivers web page sections
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Responsive Time Logger
Responsive Time Logger is a professional time and billing tool for consultants, lawyers, accountants, and others who bill for their time. Use the built-in stopwatch for time tracking, or enter time and expense data at the end of the day. A tightly integrated Palm interface (FREE) lets you log your time while away from your computer.
Some of the features include: multiple stopwatches, flexible import/export, interface for Quicken and Quickbooks, drag and drop clocks for setting start and end times, automatic backup, customizable toolbars, automatic multiple-client invoicing, mini-stopwatch, customizable language for reports, customizable invoices, unlimited report formats, options for jumping back and forth between tasks, multi-user features, subtotaling, and much more.
The basic operation of the program is remarkably simple: you click one button when you start working, fill in some details about what you did, and click another button when you're done.
Novices can choose to work with simplified menus, hiding the features they are unlikely to use. They also benefit from a guided tour, videos, tutorial, a generous "How To" section in the online help, and numerous tips of the day. Each time they enter a new part of the program, a one-time orientation dialog will appear, providing additional guidance.
Since Time Logger stores all data in standard Microsoft Access (mdb) format, power users can use other database applications to analyze or present their time records. An integrated database editor even allows power users to view and edit the nuts and bolts of all the Time Logger databases as well as any other mdb database on their system. Time Logger even includes a VBA macro facility.
In summary, it's very easy to get started with Responsive Time Logger, but there are many powerful features for those who wish to take advantage of them.
Keywords: time and billing time logging time tracking billing bill lawyer legal attorney business projects consulting invoice hourly rate professional consultant payment payable expenses
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