SupportWizard
SupportWizard
FAQ and isssue tracking software. Winner of the User Choice Award (http://www.userschoiceawards.com/results-2002_ICCM.html). With over 5 years of full production use, customers report that SupportWizard has raised customer satisfaction by 50%, improved customer retention by 80% and improved the efficiency of the service team by 25%.
Price: Freeware
Version: 6 Released: 5/5/2003
Size: 36 MB
Platform: Win 3.1x, Windows 95, 98, ME, NT 3.x, NT 4.x, XP, Windows 2000, Windows CE, Unix, Linux, AS/400, OS/2, OS/2 Warp, OS/2 Warp 4, MAC 68k, Mac PPC
Download Link: Download
Keywords: helpdesk expert systems unix bug faqs help desk tools support software trouble tickets technical asset management help desk software best customer support help desk automated faq problem management call tracking
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