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SupportWizard
SupportWizard
FAQ and isssue tracking software. Winner of the User Choice Award (http://www.userschoiceawards.com/results-2002_ICCM.html). With over 5 years of full production use, customers report that SupportWizard has raised customer satisfaction by 50%, improved customer retention by 80% and improved the efficiency of the service team by 25%.
Price: Freeware
Version: 6 Released: 5/5/2003
Size: 36 MB
Platform: Win 3.1x,Win95,Win98,WinME,WinNT 3.x,WinNT 4.x,WinXP,Windows2000,Windows CE,Unix,Linux,AS/400,OS/2,OS/2 Warp,OS/2 Warp 4,MAC 68k,Mac PPC
Download Link: Download
Keywords: bug call tracking help desk software customer support problem management best faqs help desk asset management expert systems faq automated helpdesk help desk tools support software helpdesk unix trouble tickets technical
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