Call Center Software

Dialgo Personal Call Center

Answering Machine for scripting your own professional call center business scripts using a voice modem. Features Caller-ID, Wave Playback, Wave Recording, Digit Monitoring, POP3 Email Manipulation, Speech Recognition and Synthesis. This audio software is categorized under modem, telephony, phone, speech, voice, wave.

iReferent Light

Easy-to-use Contact Manager to organize your personal call center and keeps track of your contacts with CRM data warehouse. Unique database structure: input into the database any number of the description fields. You can keep detail phone call history, dial phone numbers directly from the program, lunch of browser or email. Plug-ins to attach additional functions. Data Wizard to print data from the database or save them as a csv-format file.

WhoCalls Caller ID detection

WhoCalls will use your modem to detect the CallerID of a calling party. It will not answer the call, just display the caller information (if transmitted). If the caller is already in the database, its details and photo will be displayed. You may also use it to display information in an external database. Samples of a Call Center in MsAccess, Excel and Outlook are included. When configured as a Server, WhoCalls distributes the info on the network.

WhoCalls

This tool will use your modem to detect the CallerID of a calling party. It will not answer the call, just display the caller information (if transmitted). If the caller is already in the database, its details and photo will be displayed. You may also use it to display information in an external database. Samples of a Call Center in MsAccess and Excel are included.

AliveChat BETA

AliveChat 3.0 Beta allows you to connect with your web site visitors in real-time via a browser based chat interface. Your company representatives can now support customers while increasing operator productivity and reducing telephone and call center costs. Some features include unlimited operator/client chat sessions, proactive chat, real-time site monitoring, repeat visitors identification, and site metrics and performance analysis tools.

VTapi ActiveX

What can be done with VTapi ActiveX Control: Detect Caller ID on incoming calls, Make and answer telephone calls, Detect DTMF key press tones, Generate DTMF tones, Execute any commands on modem, Build computer telephony integration systems (CTI), Interactive voice response systems (IVR), Voice mail, Audiotext, Automated attendants, Digital recording, Predictive dialers, Telemarketing systems, Call center and more!

MiaRec

This internet tool is a software for recording your conversations in any of Voip protocols (H.323, SIP, MGCP, Cisco SCCP). MiaRec can be used for recording of calls made with any software Voip phone including hardware Voip phone , Vonage box , inside enterprise (office calls) inside Call-Center environment Every recorded conversation is saved into WAV or MP3 file.

Go4Customer Call Recording Machine

Call Recording Machine provides facility to record calls to Hard Disk and can be played whenever required.Provides CLI. Utilities shareware listed in system utilities - business management tools.

Digital PhoneBook

A very simple, fast, friendly contact management phone book software with printing ability, phone dialer, backup/restore features, moving/copying contact cards. Easy email and browser integration. Allows importing including Outlook Express and Comma/Tab delimited files. Highly customizable viewing options. PlugIn ability. Allows font size setting for accessibility. Options to add/remove icon from system tray/desktop/start menu.

MAS Heavy Metal E-Commerce Platform

Ecommerce shopping cart software for UNIX, Windows, and OS X servers; Management tools for eBay, Amazon.com, and Yahoo! seamlessly integrated for true online business marketing and sales. 100% Customizable template driven front-end plus powerful online management tools and data export/import features for real-time and 3rd party application integration. No programming required. Open Standards Supported. Additional modules available. Rent or Buy.

CT Developer Studio

Implement a professional voice response system into your business quickly and efficiently. CT Developer Studio helps you develop and host automated call handling systems which can be tailored to individual needs. Develop complex IVR software or implement a simple inbound call center, set up automatic dialing or create a fully automatic call management system in Windows.

DEKSI CRM for Linux

This office and business application is a feature rich multi-platform and scalable, on demand, Web-enabled CRM solution complete with marketing automation, sales force and contact automation, contract automation, quote and invoice management, product management, sales forecasting, reporting and analysis, integration with MS Outlook, MS Excel, Adobe PDF, Website integration, logistics, trip and employee management, shared calendar, instant messaging and chat.

VoiSpeed Server

VoiSpeed is a software solution based on a Server-Client architecture. You can download for free both Server and Client versions of VoiSpeed and they will have all features activated for 30 days. After 30 days only base features will remain active (eg. making and receiving calls). Buying additional software modules (keys) all advanced features will be activated (in both Server and Client) and VoiSpeed will be a complete solution.

AccessAble Help Desk Suite

This business software is offered as an alternative to the many more expensive help desk programs on the market. It consists of three main components. You'll find a Windows-based application, a HTTP server for browser access to data, and a separate Windows CE-based program for portability. A wide variety of reports are provided with the program. Business shareware listed in database, network administration, help desk tools.

Live Chat Software - ChatStat

Chat Stat offers 2-way live chat with your website visitors, website statistics, and live chat messaging support for AIM, ICQ, Yahoo, MSN, Jabber, GoogleTalk, Skype, and Skype Voice Over IP. Chat Stat also breaks new ground by being the first Live Chat software that can use the Skype VOIP protocol to "call back"� customers. Chat Stat has TRUE multi-site live chat support and EBAY auction live chat support. Chat Live! Live Chat Software - ChatStat is licensed as shareware and filed in communications chat, instant messaging section.

LBE Desktop Helpdesk

Easy to use helpdesk system, sensibly priced to suit all businesses. No extensive training required. Easily configured to reflect the way that you work. Uses e-mail to keep everyone informed. Maintains a complete audit trail of all actions. Extensive reports supplied. Scalable - supports Access, Oracle and Sql Server. Complete control over data presentation including conditional formatting, export to html, print preview, drag and drop grouping.

Terrasoft CRM

This office software is developed for small and mid-size business and have thousands of users in retail, communications, IT, business services, automotive, finances, traveling and other industries. Terrasoft CRM is easy-to-use and contains all the ultimate CRM functions for sales, marketing and service. Besides, Terrasoft CRM provides functionality for time, project, email and documents management and can be easily integrated with financial software.

Dictation Buddy

This audio software is an audio recording program primarily for voice and phone recording. It can also be used for transcribing and publishing sound files. The software can record phone conversations in call-center environments and allows for easy management of sound files for review of agent activities. Main features: 1) Automatic sound activation 2) Automatic file save on phone hang-up 3) Imbedded text notes and bookmark facility.

Help Desk-99

Easy to use helpdesk software,sensibly priced to suit all businesses. Two user licence included. No extensive training required. Easily configured to reflect the way that you work. Uses e-mail to keep everyone informed. Maintains a complete audit trail of all actions. Complete control over data presentation including conditional formatting, export to html, print preview, drag and drop grouping.

CentreDesk Corporate

This office software is a multi-user help desk application, that is affordable and easy to use. Member of the CentreDesk group of Help Desk applications. Fast, easy call logging, easy call tracking, with the full history of all actions taken. Easily assign logs to technicians Time tracking, (calculates holidays and working days) and flagged to indicate the current status and duration

Software Publishers CRM

Re-Imagine your software business! The light version of popular Terrasoft CRM released specially for Software Publishers. Customer database application that lets you build the software brand by providing the best sales and support experience. CRM provides easy-to-use and highly customizable tools for sales, marketing campaigns, time management and team-work, tracking orders, contracts, emails, organizing support ticket system.

TAPIEx ActiveX Control

Telephony development Control, Extensition of Microsoft TAPI2.0,support multi-lines, multi-calls per line, help you build you IVR system in few minutes. Support Win98/Me/Nt/2K/XP Operating system . Features: TTS, Speech Recognition, Conference, Transfer, Detect Caller ID, Digital Record/ Playback,Detect DTMF key press tones,Generate DTMF tones. VB/VB.NET & Delphi &C++Builder &Visual C++& Visual Foxpro Samples are included.

Public Folder HelpDesk for Outlook

Collaborate on helpdesk tickets in Outlook. Create tickets from email or web. Describe problems using attached files and rich text. Sort tickets. Get information from the Outlook contacts or the GAL. Open tickets are stored in Outlook and in an Access or SQL database. Closed tickets are retained only in the database but can be searched and re-created in Outlook if needed. Mail conversations can be tracked. Statistics tool and knowledge base. PDA.

Skymol Communicator Live Chat Software

Skymol Communicator is a new multi-media web-hosted customer service and live help system using Voice, Video, Text Chat. On-demand customer service software, help desk software for online sales and customer service. It is easy to use with no software download. It is completely web-based. Our solution establishes a powerful communications interface, creating a live real-time connection between an agent and a web site visitor. Included voice mail.

Voice Call

This office software is an answering machine and telephone dialer with Caller ID and Speakerphone support. It will restore itself from the system tray on the ring of your phone and even can set Winamp on pause. Callers can be announced using any SAPI compliant text-to-speech engine. If the number is in the Cute Organizer database then callers name, photo and notes will be shown before you even pick up the phone.

Terrasoft Call Center

This office software Server is a separate module of popular Terrasoft CRM that provides tools for registration and analyzing of incoming and outgoing calls, redirecting incoming calls to selected Terrasoft CRM users, process calls from different contacts according to the established rules.

Advanced Call Center

An advanced, yet simple-to-use phone answering machine for your voice modem. All the features you'd expect are supported: call monitoring and logging, Caller ID with pop-ups and voice alerts, "white" and "black" lists, customizable and personalized greetings, and conversation recording. ACC can send call notifications to your pager and voice messages over e-mail. It can also block certain types of incoming calls.

4Sales CRM

This business software is the affordable, team-based customer management solution that will help you gain control of your customer relationships, and boost overall revenue by delivering a complete business solution with sales automation. It is easy to install and easy to use, so it starts working for you right away. Out-of-the-box, 4Sales CRM helps you increase productivity with minimal investment.

PrettyMay Call Center for Skype

This internet software (PMCCS) is a 100% software-based Skype PBX that replaces traditional proprietary hardware PBX / PABX. It allows SMBs to quickly and affordably implement a Skype PBX (aka PABX) system with auto-attendant, interactive voice response (IVR), Automatic Call Distribution (ACD), call recording and personalized voicemail capabilities - and a lot more as well.

DEKSI CRM

This business software is a powerful and feature rich multi-platform and scalable, on demand, Web-enabled CRM solution complete with marketing automation, sales force and contact automation, contract automation, quote and invoice management, product management, sales forecasting, reporting and analysis, integration with MS Outlook, MS Excel, Adobe PDF, Website integration, logistics, trip and employee management, shared calendar, instant messaging and chat.

Freeware HelpDesk CentreDesk Group

CentreDesk is a freeware multi-user helpdesk application, that is affordable and easy to use. Member of the CentreDesk group of Help Desk applications. Fast, easy call logging, easy call tracking, with the full history of all actions taken. Easily assign logs to technicians Time tracking, (calculates holidays and working days) and flagged to indicate the current status and duration. Freeware HelpDesk CentreDesk Group is licensed as freeware and filed in business helpdesk, remote pc section.

SkypeTransfer

This internet tool extends the basic capabilities of SkypeTM and enables you to transfer Skype calls to anyone in your Skype contact list. A great tool designed to enable Skype manual call routing. Using SkypeTransfer, the operator can place the caller on ''Hold'', ''Transfer'' to another Skype contact or ''Return'' to the original caller.

phulmonty

PHULmonty integrates the following functions to aid in business operations, and CRM: Order Entry Account and payment on account management Order invoices and Account Statements A real time online Sales Monitor (see sales totals changes as they occur) Sales reports, by product, customer, and sales representatives Call Center with issue management and reporting Product Inventory management System Administration functions

Easy-CSS

For Easy Customer Service and Support. This software manages the customer requsets, based on a contract base or not. Customer requests may be serviced via phone, using the help desk, or by thechnicians. An Outlook like calendar helps all the scheduling. The appointments that can be scheduled are not strictly technical, but of a wider nature. i.e. visit to a bank, appointment with a new client....The appointments are displayed by technician.

Wireless-DS for gsm modem

Wireless Dev Studio is an ActiveX DLL that allows you to fully handle GSM, GPRS, HSCSD and UMTS modems. Main features: Reception and forwarding of SMS messages (text, flash, binary and UCS2 SMS); delivery reports handling; voice and data calls handling. Application fields: sending of SMS messages pull services, SMS surveys, industrial automation, remote control, remote monitoring, vehicle tracking, push and pull service.

AutoSecretary

Autosecretary is a software solution for handling incoming and outgoing phone calls based on AI voice processing feature. Whether you run a support line that offers different information, basing on user input or a telephone announcement broadcast service, Autosecretary is your choice! It can call your customers and give them different personalized sets of voice information. Autosecretary is script driven, featuring easy to use script language.