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Cerberus Helpdesk
This internet utility is a web based email management software created using PHP and MySQL which gives you the ability for your support staff to submit and update support tickets, create SLA plans for supported clients, Knowledgebase integration and more.
support staff email management software support portal
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Akeni Live Help 123 - Corporate IM
Akeni Live Help 123 for Corporate Instant Messaging (IM) is a hosted system that allows visitors to your site to chat with sales and support staff in real time. This internet demo Akeni Live Help 123 - Corporate IM is categorized under communications chat, instant messaging.
reference team long distance phone system that allows visitors
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Akeni Help Desk Assistant Enterprise IM
Akeni Help Desk Assistant can be used with Akeni Enterprise Instant Messaging IM. Help Desk Assistant is a feature rich live help system that allows visitors to your site to chat with sales and support staff in real time, without the worry of costly long distance phone calls or the delays of antiquated e-mail systems. Visitors just need to click on the "live help" button to chat without having to install any software.
worry desk assistant system that allows visitors
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Omni Customer Support
This office and business application allows you to provide better customer support... search engine technology allows your support staff to quickly determine the correct problem your customer is experiencing and provide the solution ...allows new staff to be immediately productive without a costly investment of learning all the known support issues... enables you to track the problem areas of your product so you can see what areas need improvement. Omni Customer Support is a commercial software filed under business other utilities.
saving time omni relevant issues
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Polar Help Desk Free
This business software is fully featured help desk software with one named license free of charge. You can use it commercially to support your clients (unlimited number of clients). No trial period expiration, no additional fees, no obligations and no forms to fill out. Its features like incident management, knowledge base, email integration, reports and user friendly interface - helps you manage your support department.
business impact staff awareness service level management
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MGCS
This office and business application may be just for what you are looking for if you want a simple customer support program with an optional web interface. The windows application lets you easily report and search customer contact information. The web interface will allow your customers to submit requests via browser and staff can also update info via the browser. Pocket PC applet rounds out the application and can be great to carry your data into meetings, on plane trips..
customer support program desktop web trial version
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Mercury Mailroom
Speed up answering emails by storing your best answers in a searchable database. Press a single key to switch back to your email program and paste that answer into the email you are writing. Attachments can be set for each answer, and answers can contain "template" fields which are replaced every time the answer is used. Productivity, accuracy and retention of company knowledge will all be improved by using this program.
mailroom email customer speed
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MiraMail
Team-based customer email answering system that improves response time/tracking Enable your staff to more efficiently respond to your customer emails using existing email tools. Features include threading, grouping, shared access and security. This shareware is archived under business, collaboration, groupware, email category.
security team user names new software
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Golden Retriever
Automated timesheets - tracks of your time and work. Figures for different projects, programs, even individual documents.
Retrieve lost typing - saves typing in own secure files.
Resolve system errors - shows events leading up to an error. Business shareware Golden Retriever is listed in productivity tools.
detailed record existing systems export formats
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docUment
This utility is designed to provide accurate and detailed information on all the files visible to your computer. A simple explorer-like interface displays the file details, including information such as version numbers, size and folder. docUment is licensed as shareware and placed in file utilities section.
network administrators attribute folders
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Macros
This software - Help Desk Reply Automation and Macro Software. Macros allows you to store your commonly typed information and recall it instantly using hotkeys. (EG. F1, F2 etc...) it is the ultimate time saving tool for your help desk support staff, idea. Development Tools shareware Macros is listed in business helpdesk, remote pc tools.
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My Training Diary
Software that is a simple PC-based program designed to be used by both novice and elite athletes. It caters for both coached and uncoached athletes, as well as coaches and support staff. Data for many competitors can be stored in the database - making it ideal for coaches and support staff. Unlike other training diaries, the training program and review process can be 'driven' by either the coach or the athlete. Home/hobby freeware My Training Diary is listed in home, hobby recreation tools.
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gReg
Armor your work against thieves. Safeguard your revenues. Our protection is bulletproof! Out-strips the competition with state-of-the-art encryption that locks out thieves permanently. Distribute an evaluation version of the real product. Development Tools shareware gReg is listed in security, registration, anti-piracy tools.
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AssetDB
This software is an Asset Database that scans remote PC's, combined with networking and diagnostic tools.
Keeping detailed information on your computers hardware and software, down to the serial number just became easier. Utilities demo AssetDB is listed in asset management, system utilities tools.
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Polar Help Desk
This business software is a web based solution that helps you organize support department. With its features like incident management, knowledge base, email integration, reports and user friendly interface it helps you manage your support department. Polar Help Desk is a commercial software filed under business helpdesk, remote pc utilities.
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MetaLAN
Windows network management & help desk tool with many features such as:
-Remote Control
-Process Control
-Wake On LAN (WOL)
-Shutdown Tool
-WMI Tool
-Health monitor
-Reporting on hardware and Software
-Standalone or Server mode
-Search and modify registries in real time
-Export of data to CSV and HTML
-Centralized access to windows management tools. This utilities shareware MetaLAN is categorized under systems management, network administraton, network tool, computer management, helpdesk.
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ieSupportManager Helpdesk
Fully featured Desktop and web based helpdesk software system. Includes web interface, email notifications, email logging, knowledgebase and contract management facilities. Easy to implement and use and very competitively priced. This business demo ieSupportManager Helpdesk is categorized under business helpdesk, remote pc.
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Customer Care Computer Software
Online web chat program enables visitors of your site to connect with company executives in real time regarding their queries about the product or services. Software allows company representatives to provide instant answer to all their queries and problems by using pre written and canned messages. Application transfer chat session from one executive to another in case visitor requires any additional support regarding company products.
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Privilege Master
This software allows users temporarily increase security privileges to carry out basic tasks on their local system. These tasks often include activities such as adding local printers or changing network configurations which are normally restricted
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