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iReferent Light
Easy-to-use Contact Manager to organize your personal call center and keeps track of your contacts with CRM data warehouse. Unique database structure: input into the database any number of the description fields. You can keep detail phone call history, dial phone numbers directly from the program, lunch of browser or email. Plug-ins to attach additional functions. Data Wizard to print data from the database or save them as a csv-format file.
plug ins boss email
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Axon Virtual PBx System
Axon is a virtual PBX designed to manage calls within a business or call center environment. Any business can implement this scalable PBX solution with only an existing PC which connects to phone lines and extensions using VoIP technology. Axon Virtual PBx System is a freeware software filed under communications telephony utilities.
softphones telephone calls center applications
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VTapi ActiveX
What can be done with VTapi ActiveX Control: Detect Caller ID on incoming calls, Make and answer telephone calls, Detect DTMF key press tones, Generate DTMF tones, Execute any commands on modem, Build computer telephony integration systems (CTI), Interactive voice response systems (IVR), Voice mail, Audiotext, Automated attendants, Digital recording, Predictive dialers, Telemarketing systems, Call center and more!
caller id name interactive voice response systems telephony devices
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Terrasoft Call Center
This office software provides tools for registration and analyzing of incoming and outgoing calls, redirecting incoming calls to selected Terrasoft CRM users, process calls from different contacts according to the established rules. Business demo Terrasoft Call Center is listed in communications telephony tools.
center server incoming and outgoing calls terrasoft
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AliveChat BETA
AliveChat allows you to connect with your web site visitors in real-time via a browser based chat interface. Your company representatives can now support customers while increasing operator productivity and reducing telephone and call center costs. This freeware is archived under customer service and relationship management category.
automatic call distribution performance analysis tools call center
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VoiSpeed Server
VoiSpeed is a software solution that lets you build complete telephone networks over LANs and realize Internet telephony, CRM and Call Center applications, integrating itself with databases and managerial softwares. This shareware is archived under connectivity category.
lans local network pots
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PrettyMay Call Center for Skype
This internet software (PMCCS) is a 100% software-based Skype PBX that replaces traditional proprietary hardware PBX / PABX. It allows SMBs to quickly and affordably implement a Skype PBX (aka PABX) system with auto-attendant, interactive voice response (IVR), Automatic Call Distribution (ACD), call recording and personalized voicemail capabilities - and a lot more as well. This internet shareware PrettyMay Call Center for Skype is categorized under communications telephony.
auto attendant proprietary hardware interactive voice response
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Dialgo Personal Call Center
Answering Machine for scripting your own professional call center business scripts using a voice modem. Features Caller-ID, Wave Playback, Wave Recording, Digit Monitoring, POP3 Email Manipulation, Speech Recognition and Synthesis. This audio shareware Dialgo Personal Call Center is categorized under modem, telephony, phone, speech, voice, wave.
modem features 56k message modem wave playback
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TAPIEx ActiveX Control
Telephony development Control, Extensition of Microsoft TAPI2.0,support multi-lines, help you build you IVR,CTI system. Features:TTS, SR, Conference,Transfer, Caller ID, Digital Record/ Playback, Detect DTMF, DTMF and so on. Development Tools shareware TAPIEx ActiveX Control is listed in activex control tools.
computer telephony database application component features
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Wireless-DS for gsm modem
Wireless Dev Studio is an ActiveX DLL that allows you to send and receive SMS (also binary, flash, Unicode (UCS2) and ultiple SMS) through GSM modems. It handles voice and GSM data calls and the phonebooks of both SIM and terminal. This development tools demo Wireless-DS for gsm modem is categorized under development active x.
dev studio time reception wavecom falcom
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Live Chat Software - ChatStat
ChatStat's Live Chat Software allows you to text chat with your website visitors. Increase sales conversion rates. Make happier customers! Language Translation and remote desktop assistance is now available during all live chats. Live Chat Software - ChatStat is a shareware software filed under communications chat, instant messaging utilities.
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DEKSI CRM
This office software is a powerful and feature rich multi-platform and scalable, on demand, Web-enabled CRM solution. This business shareware DEKSI CRM is categorized under business helpdesk, remote pc.
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Skymol Communicator Live Chat Software
Live chat software with voice/video, live help and live customer support software. On-demand customer service software, help desk software for online sales and customer service. Included voice mail and video mail. Completely web-based, no downloads. Skymol Communicator Live Chat Software is licensed as commercial and placed in business helpdesk, remote pc section.
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ReWorx Standard
With ReWorx you can self-publish business documents to the Web and Intranet. Using only six steps, you can convert your Word documents using the latest XML technology for reliable formatting and enhanced end-user functionality. Business commercial ReWorx Standard is listed in web, xml, web publishing, intranet tools.
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versaSRS HelpDesk
Powerful and feature rich 100% web based helpdesk system. Key features include: Thin Client Technology (100% Web-based), Searchable Knowledge Database, Full Management Assign Capabilities, File Attachments, Report Writing, Fast Call Logging, Easy Call Re-Assignment to Individual or SkillGroup, New Call and Due Date Alerts, Call Escalations, Action Escalations, Billing Module, Asset Management, Contacts Manager, Customizable Call Prioritization.
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LBE Desktop Helpdesk
Easy to use helpdesk system, sensibly priced to suit all businesses. No extensive training required. Easily configured to reflect the way that you work. Uses e-mail to keep everyone informed. Maintains a complete audit trail of all actions. Extensive reports supplied. Scalable - supports Access, Oracle and Sql Server. Complete control over data presentation including conditional formatting, export to html, print preview, drag and drop grouping.
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Software Publishers CRM
Re-Imagine your software business! The light version of popular Terrasoft CRM released specially for Software Publishers. Customer database application that lets you build your software brand by providing the best sales and support experience. Software Publishers CRM is a demo software filed under business databases, tools utilities.
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AutoSecretary
Autosecretary is a software solution for handling incoming and outgoing phone calls based on AI voice processing feature. Whether you run a support line that offers different information, basing on user input or a telephone announcement broadcast service, Autosecretary is your choice! It can call your customers and give them different personalized sets of voice information. Autosecretary is script driven, featuring easy to use script language.
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WhoCalls
This tool will use your modem to detect the CallerID of a calling party. It will not answer the call, just display the caller information (if transmitted). If the caller is already in the database, its details and photo will be displayed. WhoCalls is licensed as shareware and placed in callerid, telephone section.
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Public Folder HelpDesk for Outlook
Collaborate on helpdesk tickets in Outlook. Create tickets from email or web. Describe problems using attached files and rich text. Sort tickets. Get information from the Outlook contacts or the GAL. Open tickets are stored in Outlook and in an Access or SQL database. Closed tickets are retained only in the database but can be searched and re-created in Outlook if needed. Mail conversations can be tracked. Statistics tool and knowledge base. PDA. Business shareware Public Folder HelpDesk for Outlook is listed in business helpdesk, remote pc tools.
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Freeware HelpDesk CentreDesk Group
CentreDesk is a freeware multi-user helpdesk application, that is affordable and easy to use. Member of the CentreDesk group of Help Desk applications. Fast, easy call logging, easy call tracking, with the full history of all actions taken. Easily assign logs to technicians Time tracking, (calculates holidays and working days) and flagged to indicate the current status and duration
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MiaRec
This internet tool is a software for recording your conversations in any of Voip protocols (H.323, SIP, MGCP, Cisco SCCP). Internet shareware MiaRec is listed in communications telephony tools.
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Digital PhoneBook
A very simple, fast, friendly contact management software with printing ability, phone dialer, backup/restore features, moving/copying contact cards. Easy email and browsing. Allows importing including Outlook Express and Comma/Tab delimited files. Digital PhoneBook is licensed as shareware and placed in pim, personal information management, contact manager, contact management, sales lead manager, phone book, phonebook, phone list, information organizers, database, databases, dialer, phone dialer, lead organizers section.
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Terrasoft CRM
This office software is developed for small and mid-size business. It provides ultimate tools for sales, marketing and service. Besides, it provides functionality for time, project and documents management and can be integrated with financial software. This business demo Terrasoft CRM is categorized under crm, business software, contact management, sales and marketing software.
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CT Developer Studio
Implement a professional voice response system into your business quickly and efficiently. CT Developer Studio helps you develop and host automated call handling systems which can be tailored to individual needs. Develop complex IVR software or implement a simple inbound call center, set up automatic dialing or create a fully automatic call management system in Windows. This commercial is archived under communications telephony category.
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WhoCalls Caller ID detection
WhoCalls will use your modem to detect the CallerID of a calling party. If the caller is already in the database, its details and photo will be displayed. When configured as a Server, WhoCalls distributes the caller information on the network. Business shareware WhoCalls Caller ID detection is listed in business office suites, tools tools.
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Go4Customer Call Recording Machine
Call Recording Machine provides facility to record calls to Hard Disk and can be played whenever required.Provides CLI. This utilities shareware Go4Customer Call Recording Machine is categorized under system utilities - business management.
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Dictation Buddy
This audio software is an audio recording program primarily for voice and phone recording. It can also be used for transcribing and publishing sound files. The software can record phone conversations in call-center environments and allows for easy management of sound files for review of agent activities. Main features:
1) Automatic sound activation
2) Automatic file save on phone hang-up
3) Imbedded text notes and bookmark facility.
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DEKSI HelpDesk
This internet utility is a powerful and feature rich web based help desk and customer support system that provides organizations with a helpdesk, inclusive discussion forum, and the research capabilities of web surveys. Internet shareware DEKSI HelpDesk is listed in crm, help desk tools.
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Those Buttons
Automatic text - Just Push the Buttton. No more typing the same text over and over. Launch a web page and automatically enter your uesr name, password, account number, anything. It will even press buttons! Works with most any other program. Those Buttons is licensed as shareware and placed in system utilities automation tools section.
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MAS Heavy Metal E-Commerce Platform
Ecommerce shopping cart software for UNIX, Windows, and OS X servers; 100% Customizable template driven plus powerful online management tools and data export/import features for real-time and 3rd party integration. Modules available. Rent or Buy. Internet shareware MAS Heavy Metal E-Commerce Platform is listed in web development e-commerce tools.
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4Sales CRM
This office and business application is the affordable, team-based customer management solution that will help you gain control of your customer relationships, and boost overall revenue by delivering a complete business solution with sales automation. It is easy to install and easy to use, so it starts working for you right away. Out-of-the-box, 4Sales CRM helps you increase productivity with minimal investment.
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StromaSoft CRM Customer Service Helpdesk - Outlook Edition
StromaSoft CRM customer service helpdesk + Sales Force Automation + Email Newsletters + Outlook Integration. A ticket is created for every work task from reviewing a document to taking a telephone message.In this way the ad hoc completion of all office tasks is formalised and streamlined to increase productivity.
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AccessAble Help Desk Suite
A multi-user, web enabled help desk program with an Access 97 database on the backend, but an easy to use interface that makes data entry quick and easy. AccessAble Help Desk Suite is licensed as shareware and placed in database, network administration, help desk section.
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Easy-CSS
For Easy Customer Service and Support. This software manages the customer requsets, based on a contract base or not. Customer requests may be serviced via phone, using the help desk, or by thechnicians. An Outlook like calendar helps all the scheduling. The appointments that can be scheduled are not strictly technical, but of a wider nature. i.e. visit to a bank, appointment with a new client....The appointments are displayed by technician.
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rapidHELP
This office software is an Intranet- and Internet solution for Call Centre, Helpdesk and Support services and the tool for Hotliners and Supporters. This shareware is archived under desktop category.
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