Customer Service Software

Help Desk for IIS

This office and business application is a web-based help desk software solution for delivering customer service and support. It easily installs on your web server as ISAPI extension for Microsoft Internet Information Services. You don''t need any additional software for your customers or technicians except web browser. Open support requests via login or send an email to create a support ticket.

Vuechat

This office software: The Ultimate Solution for Customer Service. Create a new level of convenience for your customer! Vuechat allows customers to contact you through their web browser (Internet Explorer or Netscape Navigator), to load up a 1-1 chat applet - with streaming webcam image. As a representative, you can converse with up to 6 conversations simultaneously. Vuechat is licensed as shareware and filed in customer service section.

VueChat Enterprise Server

Vuechat is set of tools for Web-based Customer Service, Instant Messaging, VoIP communications, Video Conference and the Customer Relationship Management (CRM). VueChat Enterprise Server software is a shareware filed under customer service utilities.

Plastic Book

PLASTIC BOOK for Windows. Designed to make keeping track of all kinds of "plastic cards" as easy as possible. It can be used for credit cards, bank client cards, library cards, etc. The data file has fields such as: Type, Number, Code, Limit, Fee, Issuing Institution, Customer Service Phone Number, Lost Or Stolen Phone Number. Entries can be sorted by a selected field. Our "book-like" user interface makes the program very easy to use.

VueChat Express

This office software is a technology that enables a web based Customer Service software on your website powered by video/voice chat, Instant Messaging, and useful CRM (Customer Relationship Management) functions. VueChat Customer Service includes Server, Representative, Customer and VoIP (Voice over IP) components. It provides a web-based Customer Service, IM, VoIP communications and Video Conferencing between customers and company representatives.

Advanced Live Support

This internet software is an Advanced Portal product offered to any website hosted with us. It enables you to launch a LIVE customer service on your website. With LiveSupport turned on, you can view and chat with your website visitors online. Internet shareware listed in asp, software, hosting, portal, ebusiness, ecommerce, internet, live help, live support, support tools.

Easy-CSS

For Easy Customer Service and Support. This software manages the customer requsets, based on a contract base or not. Customer requests may be serviced via phone, using the help desk, or by thechnicians. An Outlook like calendar helps all the scheduling. The appointments that can be scheduled are not strictly technical, but of a wider nature. i.e. visit to a bank, appointment with a new client....The appointments are displayed by technician.

StromaSoft CRM Customer Service Helpdesk - Outlook Edition

StromaSoft CRM customer service helpdesk + Sales Force Automation + Email Newsletters + Outlook Integration. A ticket is created for every work task from reviewing a document to taking a telephone message.In this way the ad hoc completion of all office tasks is formalised and streamlined to increase productivity.

AyaNova

Provide first class customer service while improving your bottom line with AyaNova?s full control over your entire service department. Starting at just $97.00, minor updates and support always free, AyaNova has powerful features to help manage all aspects of service including automated work orders, dispatching, scheduling, preventive maintenance, searchable knowledgebase, customer equipment tracking, dozens of management reports and much more

LiveServiceDesk

POWERFUL AND AFFORDABLE LIVE CUSTOMER SERVICE SOFTWARE LiveServiceDesk empowers small web businesses with the ability to turn browsers into lifetime customers by instantly answering questions before visitors click to a competitor's site! Interacting live builds trust in potential customers leading to more sales and the opportunity to up-sell and cross-sell. Building trust with your customers will ensure that they will return again and again.

Group Mail Manager Premier

Group Mail Manager is easy and affordable web-based email response, tracking and management software, that allows you to manage, process, and track messages sent to generic email inboxes such as sales@, support@, and info@; instantly access the entire email history of any customer and use standard response templates. GMM can work with Sales and Marketing Departments, Customer Service and Support Departments. Group Mail Manager Premier is licensed as shareware and filed in communications e-mail clients section.

SELLmatix PocketPos

Point of Sale POS on Pocket PC in Restaurants sending orders to Kitchen and Bar printers by WiFi network connection for improved customer service and profitability. Very fast and easy to navigate. Most items can be sold with 3 taps of the stylus, with no need to navigate multiple levels of confusing icons. Automatic update from controller that requires no re-programming when menus change, even while sales are being processed. SELLmatix PocketPos software is a commercial filed under business accounting, finance utilities.

Queuing Model Excel

Calculate the optimum number of customer service staff to minimise your costs. Determine the number of customers waiting, average waiting time, and service staff utilization. Review the impact of changes in service point numbers on total costs. The model considers customer arrival and service rates, the cost of service staff, and the loss of profit contribution due customer waiting time (dissatisfaction). Queuing Model Excel is licensed as shareware and filed in general business, business productivity, business support, financial tools section.

Help Desk-99

Easy to use helpdesk software,sensibly priced to suit all businesses. Two user licence included. No extensive training required. Easily configured to reflect the way that you work. Uses e-mail to keep everyone informed. Maintains a complete audit trail of all actions. Complete control over data presentation including conditional formatting, export to html, print preview, drag and drop grouping. This shareware is listed under helpdesk, help desk, support, customer service category.

Advent ScanXPress

Probably the best feature of this product is the ability to integrate with just about any application. By specifying fields to track on forms and how they relate to other forms, e.g. Invoice Entry to Invoice Payment, one will always have the information at just a click of a button. Customer service representatives are now empowered to respond to inquiries in a real-time fashion while the customer is on the phone. With just a few clicks, one can relate to all history concerning a customer, supplier or even a transaction.

Microcafe Concept

Restaurant Software for the management of your restaurant provided by Microcafe. Microcafe Concept features reservation, booking, table management, customer management, increased customer satisfaction and maximized table turnover. This business software is categorized under food and beverage, vertical markets.

Follow-up Mailer Autoresponder

Follow-up Mailer is an automated system that instantly emails information to your potential customers. In addition it can automatically followup with them over the coming days, weeks, and months. You can send one or more messages at preset time intervals. For instance you can create 10 messages and release them to prospects on the schedule you specify.

Freecallme PcPhone

Make FREE pc-to-pc and pc-to-phone calls over Internet and ISDN/PSTN and SIP network. PC-Telephone is a powerful communications software that enables you to exploit the full communications potential of the Internet and public telephone networks ISDN/PSTN. PC-Telephone makes possible to use your computer as internet telephone, ISDN phone, answer phone, fax software, voicemail client . Freecallme PcPhone provides you with a real phone number.

InstantSalesTracker

This office and business application is a reliable and feature-packed database designed to help your business easily manage customers, suppliers, inventory and accounts. Streamline your business processes with this flexible and powerful database system for recording: customer details, payments, refunds, customer contacts, sales orders, shipments, inventory purchases, supplier details, supplier payments, and even customer communication history.

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AutoFollowup

AutoFollowUp is a Perl mailing list program meant to run on your web server. It was created expressly for those users who want to have an autoresponder hosted on their own site, but have severe limitations imposed by the webserver administrator.

Stauri Solo

This product is a complete solution for building intelligent interactive online agents for a variety of purposes. It enables you to deliver content in an interactive and intuitive way. Whether the content is for service, general information, education or training, using a Stauri Agent can make it easier and more fun for your audience to learn about any topic or get answers to their questions.

TOAD for DB2 UDB

ToadŽ for DB2 UDB is a database development solution that provides productivity features/functions for rapidly creating and executing queries, facilitating database object management, developing SQL code, and accessing DB2 UDB expertise instantly. Developers have access to a community of users, peers, and experts.

LivehelpGenie

This internet tool is a live chat solution that allows Companies to communicate in real time with visitors on their website. It provides online businesses a solution to customer support and proactive selling. Key strengths include: easy setup, enhanced agent productivity, complete customization & easy usage. Since LivehelpGenie is a service you need to signup for free trial at our website.

AliveChat

This office software allows you to connect with and track your web site visitors in real-time via a browser based live chat interface. Your company can now offer live support software to customers while increasing sales with Proactive chat. Some features include proactive sales chat, unlimited operator and client chat sessions, real-time site monitoring, repeat visitors identification, full customization, and site metrics and performance analysis tools.

Request Tracker

This business software is a database system that allows you to store and retrieve all pertinent information about customer requests. Track who requests what and when they requested it, what was done to address the request, who handled the request and how much time it took them. If you charge customers for the requests you handle, Request Tracker will allow you to calculate charges, print bills and track payments. Request Tracker software is a shareware filed under business management, workorder system, employee management utilities.

AliveChat BETA

AliveChat 3.0 Beta allows you to connect with your web site visitors in real-time via a browser based chat interface. Your company representatives can now support customers while increasing operator productivity and reducing telephone and call center costs. Some features include unlimited operator/client chat sessions, proactive chat, real-time site monitoring, repeat visitors identification, and site metrics and performance analysis tools.

Response Mailer - Email Auto Responder

Response Mailer is an automated system that instantly emails information to your customers and prospects. It can automatically reply to your e-mail messages with a prewritten response and add information to a prospect database for use in your subscription email marketing campaign. It can extract email data for use in your outgoing messages. Use it as an auto responder for customer service, purchase order processing, or newsletters.

Polar Help Desk Free

This office and business application is fully featured help desk software with one named license free of charge. You can use it commercially to support your clients (unlimited number of clients). No trial period expiration, no additional fees, no obligations and no forms to fill out. Its features like incident management, knowledge base, email integration, reports and user friendly interface - helps you manage your support department. Polar Help Desk Free software is a freeware filed under business helpdesk, remote pc utilities.

DEKSI HelpDesk

This internet software is a powerful and feature rich web based help desk and customer support system that provides organizations with a helpdesk, inclusive discussion forum, and the research capabilities of web surveys. DEKSI HelpDesk has been tested on Linux, Solaris, Max OSX, Windows 2000, Windows XP, 2003 server, Free BSD and AS400 and requires Java RunTime environment. Internet shareware listed in crm, help desk tools.

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LBE Desktop Helpdesk

Easy to use helpdesk system, sensibly priced to suit all businesses. No extensive training required. Easily configured to reflect the way that you work. Uses e-mail to keep everyone informed. Maintains a complete audit trail of all actions. Extensive reports supplied. Scalable - supports Access, Oracle and Sql Server. Complete control over data presentation including conditional formatting, export to html, print preview, drag and drop grouping.

Auscomp IT Commander

The Intranet Help Desk of the Future! A leading new generation of enterprise software applications built from the ground up on Internet architecture, and for such applications, available for the first time ever on a 'try before you buy' basis. Delivers comprehensive Help Desk, Knowledge Base, Data, Security, Asset and Cost Management functionality in a pure, easy to use and cost efficient Intranet Application.

WishCast Wizard Gift Registry

This script provides anyone, particularly small-to mid-size retailers and their Web developers, with an easy way to add universal wish list or gift registry functionality to any Web site or online store, literally placing an add to wish list; button next to any "buy" button or product listing. Learn more about this service, including script customization options, by visiting www.stepcast.com/wishcast.

FreeBusy

MS Outlook add-on automatically creates and sends e-mail auto-reply from your custom templates in response to incoming e-mails, based on your Status (Away, Out of Office, Vacation, etc., custom Status or Calendar Free/Busy time) even if you are away from your computer. It allows you to respond to selected Contacts or Distribution lists and not answer to unwanted messages. Version available for MS Outlook 2000/2002/2003.

Electrist

The Top-Rated Electronic & Electrical Engineering Tool for Palm OS The most complete set of hundreds of calculations including: Integrated Ohm''s Law/Watt''s Law, Resistor Color Code, Series/Parallel Resistance/Inductance/Capacitance, Voltage/Current Dividers, Capacitive/Inductive Reactance, Impedance, Sine Wave Conversion, Delta/Wye, Decibels, VSWR, AWG/Metric/Custom Conductor Voltage Drop, Conductor Size Selection, Load calculator and much more