Public Folder HelpDesk for Outlook
kalmstrom.com Outlook Solutions
Collaborate on helpdesk tickets in Outlook. Create tickets from email or web. Describe problems using attached files and rich text. Sort tickets. Get information from the Outlook contacts or the GAL. Open tickets are stored in Outlook and in an Access or SQL database. Closed tickets are retained only in the database but can be searched and re-created in Outlook if needed. Mail conversations can be tracked. Statistics tool and knowledge base. PDA. Public Folder HelpDesk for Outlook is a shareware developed by kalmstrom.com Outlook Solutions and listed in business helpdesk & remote pc software.
Price: $990
Version: 10.0 Released: 9/16/2008
Size: 8.57 MB
Platform: Windows 2000, XP, Windows 2003, Vista
Download Link: Download
Keywords: help statistics call center group support helpdesk it help desk essential statistics customer support help desk management issue tracking itil software support outlook computer support help desk software help desk solution support
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