Public Folder HelpDesk for Outlook - Collaborate on helpdesk tickets in Outlook
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Public Folder HelpDesk for Outlook

kalmstrom.com Outlook Solutions

Collaborate on helpdesk tickets in Outlook. Create tickets from email or web. Describe problems using attached files and rich text. Sort tickets. Get information from the Outlook contacts or the GAL. Open tickets are stored in Outlook and in an Access or SQL database. Closed tickets are retained only in the database but can be searched and re-created in Outlook if needed. Mail conversations can be tracked. Statistics tool and knowledge base. PDA.

Price: $990
Version: 10.0 Released: 9/16/2008
Size: 8.57 MB
Platform: Windows2000, WinXP, Windows2003, Windows Vista

Download Link: Download

Keywords: helpdesk outlook issue tracking support call center computer support group support help desk software itil it help desk customer support help desk management essential statistics help statistics software support help desk solution

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