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3 tier FrontEnd for MS-Access
The 3tier FrontEnd for any MS-Access database. Its based entirely on the n-tier technology. One at least application server must be istalled near the MS-Access database. The clients can be installed anywere in the Internet. Firstly the server installation gets all the database schema i.e. tables, fields, indexes, foreign keys and views. After that browsing and editing forms are created. The clients then are setuped automaticaly. In one single pass connects with any of the application servers and copies all the resources (forms, reports, menus). The user, once logged from a remote client has the ability to browse, sort and filter (using composite filtering) all the tables and views of the database. New records of can be added (using edit form) to any table, modified or deleted. The data from any browser can be exported to MS-Excel. One additional tool included in every client, the Remote SQL Executor. The Remote SQL Executor accepts any kind of SQL (select, delete, create, update...etc). The SQL then can be send for execution to the application server and the results are returning. The results can be presented to a browser form or as a report. The SQL queries used can be saved as *.sql files and recalled later for execution. Another important feature of the kosmos FrontEnd for MS-Access is the ability to install any number of application servers (n-tire model) against a specific database. Then the clients are connected to any of these application servers.
Keywords: front end frontend 3 tier application server client msaccess ms access access microsoft middle tier middle layer back-end backend back end library files kid mode
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Easy-CSS
For Easy Customer Service and Support. This software manages the customer requsets, based on a contract base or not. Customer requests may be serviced via phone, using the help desk, or by thechnicians. An Outlook like calendar helps all the scheduling. The appointments that can be scheduled are not strictly technical, but of a wider nature. i.e. visit to a bank, appointment with a new client....The appointments are displayed by technician. The steps required for a successfull use of the program are the follows (Step 1) Define your Technicians, Customers and Contracts. Define as a technician any person in your company that is capable of dealing with customers problems. (Step 2) Setup your Help Desk Knowledge Base. Information is power. Dont let this power stay only into your head. Multiply it by sharing it with others. How? Write down all of your technical knowledge. (Step 3) Start Receiving Customer Requests. Start up your engine! Receive calls from your customers. Check immediately the status of your customer. Is he in a contract? (Step 4) Put Customer Requests and Technicians on Scheduler. See your schedule in a time table. See all of your appointments (strictly technical or of any other nature). Examine the schedule totally or separately for any of your technicians. (Step 5) Complete the Customer Requests. Now that everything is put on schedule, all that has to be done is to give each of your technicians his daily schedule. By the end of the day, set all of the completed requests as completed to your books.
Keywords: customer technician customer service customer request schedule appointment knowledge base crm contract help desk phone calendar customer service and support easy five steps crm software small business crm call center jpg images sun and the moon
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