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osCommRes
osCommRes allows service based businesses to go online and sell services. It is 100% free. You can sell a product and a service in the one transaction, automate e-Marketing and SMS-Marketing and empower your call centre. It is powerful, efficient and easy to use. You can place customers into wait list, selectively overbook events and best of all, do it online. osCommRes is an extension of osCommerce, ensuring it is secure, scaleable and reliable.
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rapidHELP
This is rapidHELP
rapidHELP is an Intranet- and Internet solution for Call Centre, Helpdesk and Support services and the tool for Hotliners and Supporters.
Functional Overview
Transparent Data flow
Customer Tickets
Multitasking support
Integral Absence Manager
Uniform GUI for Administrators and Users
Internet Capability
Automatic Timing
Automatical display of new tickets
Statistics
HTML-Functionality
Drag and Drop
Security
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Clockmate
This is a multi-user international clock program. It displays as many clocks as you like with different time zones, different clock styles and different window styles all on one screen. It can be used as a time calculator or a screen saver as well.
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AbusePipe
Email Abuse Analysis Solution for ISPs. AbusePipe identifies the originating source of email abuse complaints extremely quickly, and allows you to immediately contact the originating customer and take appropriate action. AbusePipe is the ONLY system that deals with abuse COMPLAINTS, and helps ISPs in their fight against SPAM from within their own networks. Use with KANA and other incoming mail solutions.
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Network SuperFax
Network SuperFax allows you to send and receive faxes in a corporate network environment, using only 1 phone line. Add the power of sending faxes from each desktop without having to install additional fax lines and modems to your office now! State-of-the art TCP/IP means you can send faxes using Network SuperFax from anywhere on your network, even from home when you are logged on to your corporate network!
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VersaSRS Help Desk
versaSRS Help Desk provides a flexible and scalable solution for managing service request processes and providing cost effective solutions to end users and customers. versaSRS Help Desk takes advantage of the latest advancements in browser technology to provide a more intuitive user interface. Adaptable to a diverse range of workflow settings, versaSRS Help Desk combines a browser-based interface with a database back-end.
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Freeware HelpDesk CentreDesk Group
CentreDesk is a freeware multi-user helpdesk application, that is affordable and easy to use. Member of the CentreDesk group of Help Desk applications. Fast, easy call logging, easy call tracking, with the full history of all actions taken. Easily assign logs to technicians Time tracking, (calculates holidays and working days) and flagged to indicate the current status and duration
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SuperVoice Advanced Telephony
SuperVoice® Advanced Telephony will allow you to have a fault tolerant sophisticated single or multi line voice processing system on nothing more than a standard Windows PC or PC on your office Network without the need to program. Real power and real flexibility - if you can imagine it.. SuperVoice AT can probably do it. Will also link into our Credit Card Processing module to allow for automated order and Bill payment by phone.
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SuperFax
SuperFax® 9.0 is a low cost easy to use market leading Fax software for Windows. Send faxes from any Windows application as easily as printing. Create your own custom cover sheet and forward incoming faxes on to others by phone or email. Integrates with Outlook and Outlook Express and Contact Management software via ODBC.
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SuperVoice Communications Server
SuperVoice® Communications Server is a powerful multiple-line client/server Voice, Fax and Data messaging solution for your office or workgroup. It is designed to work flawlessly as a stand-alone as well as a departmental messaging server with network integration. Whether you are looking for an advanced voicemail or fax server, SuperVoice Communications Server will handle all of your messaging reliably and securely, 24-hours a day.
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NewWayService
NewWayService is incontestably the complete software solution you need for your service management. Whatever your industry, NewWayService allows you to follow efficiently your service requests in an efficient way.
NewWayService allows you to manage work orders, banks of hours, schedule, a knowledge base and a lot more.
NewWayService 2 is incontestably the top solution for all organizations who care about the quality of their service.
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Terrasoft Call Center
Terrasoft Call Center Server is a separate module of popular Terrasoft CRM that provides tools for registration and analyzing of incoming and outgoing calls, redirecting incoming calls to selected Terrasoft CRM users, process calls from different contacts according to the established rules.
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SuperVoice Pro
SuperVoice Pro 8 streamlines your voice as well as fax communications. Attract more business, free up more time and make your phone line work twice as hard. Ideal for individuals, professionals and businesses that want to grow or appear bigger! You can forward your incoming messages via email to any location, or have SuperVoice ring you if there is an important message. Create a sophisticated information system with our advanced tree script.
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SuperVoice
SuperVoice 2.7 is a voicemail, fax and data application. Suitable for personal or small business use. Sophisticated answering machine : you can have a different greeting during out of hours / weekends. Automatically detects and receives incoming faxes. No need to go home to pick up your message, you can listen to your messages remotely.
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Freeware HelpDesk CentreDesk Quotation
CentreDesk Quotation is a multi-user help desk quotations application, that is affordable and easy to use. Member of the CentreDesk group of Help Desk applications. Fast, easy call logging, easy call tracking, with the full history of all actions taken. Easily assign quotations to technicians. Can be used as a stand-alone application or in conjunction with CDRepairs.
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CentreDesk Corporate
CentreDesk Corporate is a multi-user help desk application, that is affordable and easy to use. Member of the CentreDesk group of Help Desk applications. Fast, easy call logging, easy call tracking, with the full history of all actions taken. Easily assign logs to technicians Time tracking, (calculates holidays and working days) and flagged to indicate the current status and duration
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