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service desk software

rapidHELP by rapidHelp Software

This is rapidHELP rapidHELP is an Intranet- and Internet solution for Call Centre, Helpdesk and Support services and the tool for Hotliners and Supporters. Functional Overview Transparent Data flow Customer Tickets Multitasking support Integral Absence Manager Uniform GUI for Administrators and Users Internet Capability Automatic Timing Automatical display of new tickets Statistics HTML-Functionality Drag and Drop Security

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voice software

SuperVoice by Pacific Image Europe

SuperVoice 2.7 is a voicemail, fax and data application. Suitable for personal or small business use. Sophisticated answering machine : you can have a different greeting during out of hours / weekends. Automatically detects and receives incoming faxes. No need to go home to pick up your message, you can listen to your messages remotely.

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call centre software

Terrasoft Call Center by Terrasoft CRM Software

Terrasoft Call Center Server is a separate module of popular Terrasoft CRM that provides tools for registration and analyzing of incoming and outgoing calls, redirecting incoming calls to selected Terrasoft CRM users, process calls from different contacts according to the established rules.

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