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help desk software

AccessAble Help Desk Pro Edition by Dennis Baggott and Sons

A help desk program can be comprehensive without being confusing or difficult to learn. The intuitive interface of AccessAble Help Desk Professional Edition was designed to get support personnel up and running quickly. Dozens of reports are supplemented by a spreadsheet wizard to make getting information out as easy as it was to enter the information. Customizable web pages let users request support and technicians update data via browser.

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hardware software

Hardware Catalog by PrimaSoft PC

HARDWARE CATALOG for Windows . Catalog your computer hardware in as much detail as you need, including the serial # and phone support number. Unlimited number of entries, automatically sorted. Searching by any field,printing and much more. A similar format to a regular catalog book makes the program very easy-to-use.

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 help desk software

Shut Up And Reboot by Dennis Baggott and Sons

Easily record, update and report on users, computers, peripherals, software, user training and support issues. The optional HTTP Server allows users to request support via browser, and lets technicians update support requests and inventory information via browser, as well. The spread sheet wizard lets you create reusable layouts and apply filters using the Query Wizard before creating Excel format spread sheets.

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help desk software

BridgeTrak Help Desk Software by Kemma Software

Comprehensive trouble ticket tracking software for help desks and call centers. User-friendly interface offers customizable screens, custom user fields, knowledgebase, asset manager, project organizer, reports, queries, etc. Modules available for 24/7 customer self-help via the Web, automatic issue escalation, and advanced data searches. Integrates with computer inventory software to aid in IT troubleshooting.

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monitor software

Monitapp - Computer Inventory by Serprest

MonitApp is an inventory and tracking application intended to audit hardware components, applications and users accounts installed on the computers over the network. This asset management tool will periodically collect your network inventory information and store it on an excel file, which allow you to check the status and the change tracking history when you want, without need to wait for a new network scanning.

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help desk software

AccessAble Help Desk Professional Edition by Dennis Baggott and Sons

A help desk program can be comprehensive without being confusing or difficult to learn. The intuitive interface of AccessAble Help Desk Professional Edition was designed to get support personnel up and running quickly. Dozens of reports are supplemented by a spreadsheet wizard to make getting information out as easy as it was to enter the information. Customizable web pages let users request support and technicians update data via browser.

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help desk software

Been There Done That by Dennis Baggott and Sons

Been There, Done That is an affordable help desk program designed for the poor, overworked IT support person on a tight budget. The attractive and easy to learn interface makes it easy to record information about your users, their computers, peripherals, software and their problems. Now includes a number of charts and graphs to give you insight into your help desk operations. A backup and restore feature was also added in this release.

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