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OdysseySuite SBE by Megasol Technologies KB

Complete accounting system for small business/accounting practices including GL, assets, receivables, payables, inventory, purchase order, sales, time billing & web shop - multi currency & multi company options available. Advanced features/options include customer relations management (CRM) tools, contact diary, recurring invoicing, on-line document repository and payments gateway. Requires MSDE (free and included) or SQL Server.

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LBE Web Helpdesk by Leigh Business Enterprises Ltd.

A fully functioning helpdesk system designed to be operated via your web browser. Use it on the Internet, an Intranet or even run it locally on a stand-alone machine. Can be installed on any web server running a Microsoft Windows 95/98/NT/2000/XP operating system. It can be accessed from any machine running a Javascript enabled web browser. Features:-Operator and end-user access. Automatic escalation. Email notifcation. Full Audit trail. etc.

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Request Tracker by CyberNiche Software

Request Tracker is a database system that allows you to store and retrieve all pertinent information about customer requests. Track who requests what and when they requested it, what was done to address the request, who handled the request and how much time it took them. If you charge customers for the requests you handle, Request Tracker will allow you to calculate charges, print bills and track payments.

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