Download It Help Desk Software

Public Folder HelpDesk for Outlook by kalmstrom.com Outlook Solutions

Collaborate on helpdesk tickets in Outlook. Create tickets from email or web. Describe problems using attached files and rich text. Sort tickets. Get information from the Outlook contacts or the GAL. Open tickets are stored in Outlook and in an Access or SQL database. Closed tickets are retained only in the database but can be searched and re-created in Outlook if needed. Mail conversations can be tracked. Statistics tool and knowledge base. PDA.

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Shut Up And Reboot by Dennis Baggott and Sons

Easily record, update and report on users, computers, peripherals, software, user training and support issues. The optional HTTP Server allows users to request support via browser, and lets technicians update support requests and inventory information via browser, as well. The spread sheet wizard lets you create reusable layouts and apply filters using the Query Wizard before creating Excel format spread sheets.

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Public Folder HelpDesk by kalmstrom.com Outlook Solutions

Collaborate on helpdesk tickets in Outlook. Create tickets from email or web. Describe problems using attached files and rich text. Sort tickets. Get information from the Outlook contacts or the GAL. Open tickets stored in Outlook and Access or SQL db. Closed tickets only in the database but can be searched and re-created in Outlook if needed. E-mail history. Statistics tool, KBase. S

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Been There Done That by Dennis Baggott and Sons

Been There, Done That is an affordable help desk program designed for the poor, overworked IT support person on a tight budget. The attractive and easy to learn interface makes it easy to record information about your users, their computers, peripherals, software and their problems. Now includes a number of charts and graphs to give you insight into your help desk operations. A backup and restore feature was also added in this release.

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Abracadabra Instant Manual by Abracadabra Solutions

Create error free, crystal clear manuals in little more time than it takes to perform the task you're documenting. No more switching between a word processor, an image editor and the task at hand. Document a task as you perform it! Quickly build a step-by-step instruction manual with embedded screen captures for your users. The resulting HTML manual can be used immediately, or imported into Word or any HTML aware editor for further editing.

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The Help Desk Toolkit by Ovitz Taylor Gates

The Help Desk Toolkit offers the definitive guide to setting up and running a successful Help Desk-now updated and expanded to include the latest Web-based technologies. An expanded Edition of the critically acclaimed, first-ever guide to running an effective Help Desk, this toolkit tells you everything you need to know to plan, budget, staff, implement, track, upgrade, and even outsource your organizations Help Desk.

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SRM Help Desk 2005 by Dennis Baggott and Sons

A comprehensive IT Help Desk program that makes it easy to record, update and report on Users, Support Requests, Computers, Software, Peripherals and more. Very intuitive and easy to filter, query and report on data. Web interface included. This release includes new and improved user interface and Report Builder to supplement the Report Wizard. Output reports to PDF files for easy emailing as attachments. No per user charges.

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