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Responsive Knowledgebase
by Responsive Software
Responsive KnowledgeBase is a helpdesk tool that allows you to record solutions to problems and search for those solutions in the future. That is, it lets you create a database of technical problems and their solutions. When a customer calls in with a problem, you can quickly search the database to see if that problem has been solved in the past. If it has, RKB displays the solution.
technical support tech support support desk help desk knowledgebase database helpdesk supportdesk support records tech support problems solutions retrieve them quickly
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