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Intelligent Mailbook
by MAEGNAS Software
Intelligent Mailbook is a free, professional, project-based e-mail program for small business and home office use. It stores messages and message receipts in a new intuitive way, and uses an ?Archive? for easy back-up and restore of messages. It has powerful automatic Tracking number (?support ticket?) generation and processing - ideal for help desks and service departments!
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ATAF-Support
by Christian C. Rasmussen
The ATAF-Support program is a FREE online web database application that can handle online support request.
ATAF-support run on IIS 4.0/5.0 server or a Linux server with Chilli ASP installed
The ATAF-Support has 4 forms
* A support form where the user can raise a support request
* A reply form where the help desk can answer support questions
* A view form where the users can read the answer
* A Knowledgebase search form
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Templates for the Fashion Helpdesk
by ITSTH
Use Microsoft''s Outlook as convenient Helpdesk solution for customer inquiries at Clothing- and also Fashion-companies. The additional software helps you with construction and also keeping of the Fashion text modules for your helpdesk. The Fashion text phrases support a multi-user network so that via a local network several helpdesk staff share the same text modules and possess the same data.
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SkyFex Remote Assistant
by Tomsk Inc
SkyFex Remote Assistant is a free service that allows seeing what is happening on the remote computer desktop in real time. This is a secure service, does not require additional software installation and configuration and works transparently through proxy/firewall and NAT networks. SkyFex is Windows based and requires Internet Explorer to run it.
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Alchemy Help Desk
by Alchemy Lab
Alchemy Helpdesk is a software helping IT groups of the small and medium-size companies handle users technical support requests. If a user experiences problems with the hardware or software on his workplace, he/she creates a Request in the helpdesk software and describes the problem in that request. The IT staff later can assign the request to a certain team member, check the status of a request, etc.
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Adventnet ManageEngine Desktop Central
by AdventNet Inc.
Desktop Central is a Remote Windows Desktop Management Software that provides Remote Configurations, Patch Management, Software Installation, Remote Desktop Sharing and Active Directory Reports. It leverages AD and GPO of the Win 2000/2003 Domains.
It helps network administrators to reduce helpdesk calls by proactively configuring the systems and user profiles. It is meant for Enterprises and not for home users.
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Adventnet ManageEngine ServiceDesk Plus
by AdventNet Inc
ManageEngine ServiceDesk Plus is a web based, easy to use Help Desk and Asset Management software which integrates Ticketing, Asset Tracking, Purchasing, Contract Management and Knowledge Base in one low-cost package. ServiceDesk Plus gives you the ability to improve productivity of your IT Service team and keep your end-users happy.
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Polar Help Desk Free
by Polar
Polar Help Desk Free is fully featured help desk software with one named license free of charge. You can use it commercially to support your clients (unlimited number of clients). No trial period expiration, no additional fees, no obligations and no forms to fill out. Its features like incident management, knowledge base, email integration, reports and user friendly interface - helps you manage your support department.
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Desktop Pinger
by PJ Applications
Test anything that replies on a ping (ICMP). This little stay on top application is a handy tool for the helpdesk verifying that computers and other equipment are connected and online. Desktop Pinger don''t require installation, just copy it to a suitable folder and start using it right away. Tip. Copy Desktop Pinger to your memory stick and take it with you, when performing support away from your PC.
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AutoFAQ Addin
by NearSky
Knowledge base solution for everyone! Do You Provide Customer Support 24/7? Reduce support time and provide answers to your customers questions quickly, with the most time-saving knowledge base anywhere!
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