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AliveChat BETA
by WebsiteAlive
AliveChat allows you to connect with your web site visitors in real-time via a browser based chat interface. Your company representatives can now support customers while increasing operator productivity and reducing telephone and call center costs.
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TERAVoice Server
by TERASENS GmbH
TERAVoice is a high-performance telephony platform for Windows that can implement any type of telephony application like voicemail, automated attendants, voice menus, waiting queues for call centers, H.323 to PSTN gateway and custom IVR applications.
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VoiSpeed Server
by Nolden edv Anwendungen
VoiSpeed is a software solution that lets you build complete telephone networks over LANs and realize Internet telephony, CRM and Call Center applications, integrating itself with databases and managerial softwares.
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iReferent Light
by Sitex Ltd.
Easy-to-use Contact Manager for small business and home users to organize your personal call center to work in "hot" mode (while speaking) and keep track of your unlimited number of contacts with this customizable data warehouse.
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Dialgo Personal Call Center
by United Research Labs
Answering Machine for scripting your own professional call center business scripts using a voice modem. Features Caller-ID, Wave Playback, Wave Recording, Digit Monitoring, POP3 Email Manipulation, Speech Recognition and Synthesis.
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AccessAble Help Desk Suite
by Dennis Baggott and Sons
A multi-user, web enabled help desk program with an Access 97 database on the backend, but an easy to use interface that makes data entry quick and easy.
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Queuing Model Excel
by Bizpep
Calculate the optimum number of customer service points (staff) to minimize costs for your business. Identify the impact of changes in service staff, the number of customers waiting, their average waiting time, and service point (staff) utilization.
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Dictation Buddy
by High Criteria, Inc.
Dictation Buddy -advanced audio recording, transcribing, annotating, and publishing program. Record phone conversations and monitor call-center agents. Save time and money managing your recordings. Easily save and review recorded conversations.
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Go4Customer Call Recording Machine
by Cyber Futuristics India Pvt.Ltd.
Call Recording Machine provides facility to record calls to Hard Disk and can be played whenever required.Provides CLI
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AutoSecretary
by Computer telephony via voice modems
Autosecretary is a software solution for handling incoming and outgoing voice phone calls based on AI voice processing feature. It can call your customers and give them different personalized sets of voice information based on custom scripts.
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