Escalation Software

LBE Web Helpdesk by Leigh Business Enterprises Ltd.

A fully functioning helpdesk system designed to be operated via your web browser. Use it on the Internet, an Intranet or even run it locally on a stand-alone machine.Features:Operator and end-user access. Automatic escalation. Email notifcation. etc

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Alert System (ALADIN) by Ergonomics AG

Alert System allows remote system state surveillance via e-mail or SMS messages. In critical situations your application calls the ALADIN service which posts a message to the staff currently on duty.

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SupportWizard by SupportWizard

FAQ and isssue tracking software. Winner of the User Choice Award (http://www.userschoiceawards.com/results-2002_ICCM.html). With over 5 years of full production use, SupportWizard raises customer satisfaction and improves retention

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rapidHELP by rapidHelp Software

rapidHELP is an Intranet- and Internet solution for Call Centre, Helpdesk and Support services and the tool for Hotliners and Supporters.

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LBE Desktop Helpdesk by Leigh Business Enterprises Ltd.

Easy to use helpdesk system - sensibly priced. No extensive training required. Easily configured to reflect the way that you work. Uses e-mail to keep everyone informed. Maintains a complete audit trail of all actions. Extensive reports supplied.

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