Technical Support

Registered users receive free technical support by e-mail at support@ashkon.com. Limited support is also available to prospective customers evaluating our software.

To help us resolve your issue quickly, please include:

  • the product name and version number (shown in the program's About dialog);
  • your Windows version and whether it is 32-bit or 64-bit;
  • a description of the problem and the steps that reproduce it;
  • the exact text of any error message, or a screenshot.

Trial Version

You may use a free evaluation version of any of our programs for 30 days. We encourage you to test it fully on your own computer before buying. At the end of the evaluation period, please either purchase a license or stop using the program and remove it from your computer.

How to Register

After you purchase a license, you will receive your personal license.key file by e-mail. This key unlocks all features of your copy of the program and removes all evaluation limitations.

If the registration e-mail does not arrive shortly after your purchase, please check your spam or junk folder, then contact support@ashkon.com with the e-mail address used for the order and your PayPal transaction ID.

How to Apply the Key

  1. Save the license.key file attached to the registration e-mail.
  2. Run (double-click) the license.key file.
  3. Close the program if it is running, then start it again.

All features will be unlocked, and your name will appear in the program's About dialog.

Lost your key? Contact support@ashkon.com with your name, the e-mail address used for the order and, if possible, your PayPal transaction ID, and we will resend it.

Supported Operating Systems

Our software runs on Microsoft Windows: Windows 7, 8, 8.1, 10 and 11 (32-bit and 64-bit), and the corresponding Windows Server versions. Our products may also run on earlier versions of Windows, but we do not provide technical support for them.

Our software is not available for macOS, Linux, iOS or Android.

Refunds

Because a free trial is available for every product, all sales are final. Please see our Disclaimer for details.